Xavier Gomez
Harrison,NJ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
Work History
Flagship Assistant Manager
BoxLunch
12.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Developed strategy to increase sales and drive profits.
- Created employee schedules to align coverage with forecasted demands.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Flagship Store Manager
Ardene
10.2020 - 12.2022
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Trained multiple management teams as training manager for district.
- Managed inventory control, cash control, and store opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted and/or led 30+ store openings as Footwear Lead for US
CX Operations Lead
Billie Inc
09.2019 - 10.2020
- Manage projects to align and optimize experience along entire customer journey
- Manage and improve operational processes across Professional Services, Technical Support, and Customer Success
- Integrate and analyze data from multiple data sources to provide insights and recommendations
- Document systems, processes, data, and reporting
- Create and explain data analysis through clear visualizations and presentation
- Work with senior leaders across revenue teams to analyze data, provide insights, and implement improvements
Assistant Manager
Soled Out NYC
06.2018 - 09.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Reviewed sales and gross profit report to assess company efficiency.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
Operations Lead
SEPHORA
01.2016 - 10.2016
- Performed quality control and monitored production efforts.
- Managed and allocated staff and material resources to meet production goals.
- Managed internal operational standards and productivity targets.
- Evaluated team member performance and productivity, provided feedback and implemented corrective actions.
- Analyzed department metrics and performance and reported findings to management.
- Compiled training materials for new employees and tracked skill development.
- Enhanced operational performance and reduced labor expenses by developing and optimizing standard practices.
Education
High School Diploma -
William L Dickinson High School
Jersey City, NJ06.2014
Skills
- Retail Management
- Brand Awareness
- Team Management
- Inventory Management
- Visual Merchandising
- E-Commerce
- Shipping & Receiving
- Zendesk
- Customer Experience
- Retail Operations Management
Timeline
Flagship Assistant Manager
BoxLunch
12.2022 - Current
Flagship Store Manager
Ardene
10.2020 - 12.2022
CX Operations Lead
Billie Inc
09.2019 - 10.2020
Assistant Manager
Soled Out NYC
06.2018 - 09.2019
Operations Lead
SEPHORA
01.2016 - 10.2016
High School Diploma -
William L Dickinson High School
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