Xavier Greene
Ashburn,VA
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
4
4
years of professional experience
Work History
Call Center/ Patient Experience
Northern Virginia Orthodontics
11.2021 - Current
- Answering 40-55 calls a day
- Microsoft sheets
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Trained new staff on filing, phone etiquette and other office duties.
- Followed document protocols to safeguard confidentiality of patient records.
- Responded to inquiries by directing calls to appropriate personnel.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Facilitated communication between patients and various departments and staff.
Sales associate
Old Navy
06.2020 - 10.2021
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Engaged with customers to effectively build rapport and lasting relationships.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
No Degree - Business Administration And Management
Northern Virginia Community College
Remote11.2024
High School Diploma -
Potomac Falls High School
Potomac Falls, VA06.2021
Skills
- Multitasking
- Solutions focused
- Customer service
- Team collaboration
- Attention to detail
- Organizational skills
- Critical thinking
- Adaptability and flexibility
- Training and development
- Customer service orientation
- Time management
- Problem-solving abilities
Languages
English
Timeline
Call Center/ Patient Experience
Northern Virginia Orthodontics
11.2021 - Current
Sales associate
Old Navy
06.2020 - 10.2021
No Degree - Business Administration And Management
Northern Virginia Community College
High School Diploma -
Potomac Falls High School
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