Talented Server bringing skills in order management, payment processing and upselling. Stay current on menu items and consistently offer targeted recommendations to meet individual customer needs. Knowledgeable about handling special dietary requirements and general food safety standards.
Hi, I’m
Xavier Greene
Shreveport,LA
Summary
Overview
16
years of professional experience
1
Certification
Work History
Waffle House
Server
12.2018 - Current
Job overview
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options
- Provided exceptional service to high volume of daily customers
- Cleared table and bussed dishes to allow for quick setups
- Maintained accuracy while handling payments, giving change and printing receipts to customers
- Stocked server areas with supplies before, during and after shifts.
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Cultivated warm relationships with regular customers.
- Supported needs of 5- person wait staff who attended to specific needs of countless customers daily for casual dining restaurant with social relevancy and intentionality.
Outback Steakhouse
Server
09.2019 - 10.2022
Job overview
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported needs of 5-10 person wait staff who attended to specific needs of countless customers daily for fine dining restaurant with social relevancy and intentionality
Chimi V's
Server Shift Leader
01.2018 - 09.2020
Job overview
- Cultivated warm relationships with regular customers.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Bussed and reset tables to keep dining room and work areas clean.
- Kept register accurate through correct billing, payment processing, and cash management practices.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Managed scheduling for 10 servers, maintaining adequate staffing levels while accounting for personal employee needs
Zips Car Wash
Attendant
05.2016 - 02.2018
Job overview
- Resolved all customer issues to maintain high standards of customer satisfaction
- Eliminated safety hazards, removed soiled items and collected trash from customer areas
- Maintained cleanliness, neatness and organization of all areas
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer requests efficiently and with knowledgeable assistance
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality
- Reviewed and compared sales performance to find innovative ways to meet desired targets
Heritage Manor West
Dietary Cook
01.2014 - 03.2017
Job overview
- Adhered to administrative departmental policies and procedures, including safety, health and confidentiality
- Served specific meals to patients with special dietary needs
- Stocked food and other supplies for main kitchen and units as needed
- Helped with meal prep for daily meals, following strict sanitation and food handling guidelines.
- Sanitized and organized kitchen preparation areas and equipment according to food and health safety standards.
- Prepared, apportioned and served menu and specialized food items developed to meet facility residents' unique dietary needs.
- Responded to notes and complaints concerning menu items and meals, working to develop resolutions and satisfy residents' tastes and preferences
- Maintained awareness of individual dietary needs of residents and verified proper delivery of meals to correct residents
- Monitored food temperatures throughout preparation and serving process
- Communicated with supervisor to discuss menu items, ingredients and nutritional values
US Support Company
Customer Service Representative
01.2008 - 01.2014
Job overview
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered constant flow of customer calls with minimal wait times
- Clarified customer issues and determined root cause of problems to resolve product or service complaints
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Met customer call guidelines for service levels, handle time and productivity
- Educated customers about billing, payment processing and support policies and procedures
Education
Regency Beauty InstituteShreveport, LA
Trade School in Cosmetology
10.2008
University Overview
Louisiana Technical CollegeShreveport, LA
GED
06.2006
University Overview
Bossier Parish Community CollegeBossier City, LA
No Degree from Business Course
02.2005
University Overview
Skills
- Safe Food Handling
- Table Bussing
- Conflict Mediation
- Credit Adjustments
- Guest Engagement
- Item Promotion
- Order Management
- Menu Presentation
- Sales Techniques
- Quality Control
- Order Accuracy
- Customer Relations
- Dining Area Maintenance
- Special Dietary Requirements
- Seating Assignment Preparation
- Check Payment Processing
- To-Go Order Preparation
- Menu Memorization
- Cash Handling
- Food Sales and Promotion
Certification
- Certified Nursing Assistant
- Food Handler Certification
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Timeline
Server
Outback Steakhouse
09.2019 - 10.2022
Server
Waffle House
12.2018 - Current
Server Shift Leader
Chimi V's
01.2018 - 09.2020
Attendant
Zips Car Wash
05.2016 - 02.2018
Dietary Cook
Heritage Manor West
01.2014 - 03.2017
Customer Service Representative
US Support Company
01.2008 - 01.2014
Regency Beauty Institute
Trade School in Cosmetology
Louisiana Technical College
GED
Bossier Parish Community College
No Degree from Business Course
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