Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Guarneros

Indianapolis,IN

Summary

Team leader with years of experience doing so in a variety of roles. Experienced in front end management, E-commerce/pickup leadership and has led multiple food and consumables departments. Often put into departments that need fixing in order to do so.

Overview

2
2
years of professional experience

Work History

Team Lead

Walmart
10.2023 - Current
  • Trained new team members by relaying information on company procedures and specializing training on certain tasks for ease of delegation.
  • Promoted a positive work environment by working alongside my associates, leading by example and in setting goals for my team to meet.
  • Responsible for ensuring daily functioning of departments which includes prices changes, shelf fullness, cleanliness, managing loss and customer service.
  • Delegated to complete a variety of tasks across the store efficiently while assisting whenever needed.
  • Assisted in the total running of consumables departments such as dairy, chemicals, pets, paper, infants, frozen, pharmacy and health/beauty.
  • Assisted in meeting store metrics through assisting pickup and front end.


Pick up Lead (promotion)

Kroger
04.2023 - 09.2023
  • Batch orders together in accordance to breaks and schedule to ensure success when understaffed.
  • Managed both the backroom and order pickers to hit a variety of metrics including wait time, order fullness, pick speed and more.
  • Coaching employees on how to improve their speed or accuracy through incentive and training.
  • Maintained a clean and organized workspace, promoting increased productivity and safety for all team members.
  • Demonstrated adaptability by quickly learning new systems and processes when required for operational efficiency.
  • Regularly worked 12-16 hours to keep things running with little to no notice.


Front End Supervisor

Kroger
04.2022 - 04.2023
  • Maintained a clean and organized front-end area to ensure a pleasant shopping experience for customers.
  • Managed customer returns and exchanges efficiently, ensuring a smooth process for both customers and employees.
  • Monitored cashier performance metrics to identify areas for improvement and implement corrective actions as needed.
  • Monitored cash drawers in checkout stations to verify adequate cash supply.
  • Set up the next shift for success by collecting all carts, stocking supplies, cleaning and ensuring lanes and self checkout had adequate staffing and attention.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Education

High School Diploma -

North Central High School
Indianapolis, IN
05.2023

Skills

  • Training
  • Delegation
  • Customer assistance
  • Merchandising
  • Experience with perishable goods
  • Scheduling
  • Administration

Timeline

Team Lead

Walmart
10.2023 - Current

Pick up Lead (promotion)

Kroger
04.2023 - 09.2023

Front End Supervisor

Kroger
04.2022 - 04.2023

High School Diploma -

North Central High School

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Xavier Guarneros