Xavier Hall
Fort Lauderdale,Florida
Summary
Reliable and highly skilled professional HVAC service technician with 13 years of experience in commercial and residential settings. Detail oriented and great at multitasking in our current demanding work environments. Committed to and following all standard operating procedures within a highly regulated environment to ensure the best possible outcome. Instrumental in increasing client retention levels.Displayed leadership and management skills while supervising employees .A dynamic leader and team builder, consistently motivating others towards success .
Overview
13
13
years of professional experience
Work History
Field Supervisor
Cool Air Usa
Lauderhill, FL
05.2022 - Current
- Monitored employee performance for compliance with regulations and policies.
- Supervised field operations teams to complete projects within established timelines.
- Maintained accurate records of field activities, ensuring proper documentation was available for internal reviews and audits.
- Resolved customer complaints to maintain satisfaction and loyalty.
Lead Service Technician
Cool Air Usa
Lauderhill, FL
08.2020 - Current
- Provided exceptional customer service by clearly communicating timelines, expectations, and results throughout the entire service process.
- Led troubleshooting efforts for urgent issues requiring immediate resolution while maintaining clear communication lines with affected parties.
- Enhanced team productivity, conducting thorough training sessions for new technicians.
- Implemented safety protocols to minimize risks associated with servicing high-voltage electrical systems or hazardous materials.
Senior Technician
Coastal Comfort
Pompano Beach, FL
06.2019 - 07.2020
- Monitored and enforced safety measures to mitigate hazards.
- Improved equipment efficiency by performing regular maintenance and calibration of complex machinery.
- Installed new systems and parts with efficient approach.
- Mentored junior technicians, providing guidance on best practices to enhance their skills and knowledge base.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Provided exceptional customer support, resolving technical issues quickly and efficiently.
Service Manager
Symphony Management
Coral Springs, FL
05.2018 - 05.2019
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
AC Technician
Cool Air USA
11.2011 - 01.2018
- Reading blueprints and installing AC system with complete components Checking and inspecting if the system is working properly and making adjustment as necessary Educating clients on taking care of the system and when to call technicians Performing repair work and providing regular maintenance services to clients Repairing and replacing damage and malfunction parts Inspecting, repairing, and checking package types and split type Inspected and repaired AC systems and maintained indoor air quality Installed, serviced, and maintained air conditioning system for residential, commercial, and industrial clients Evaluated job and worked all types of tools and equipment Checked and safely disposed of harmful substances used in cooling Provided emergency repair and maintenance services to clients Ordered and checked supplies and submitted invoices to the account department AC Technician
Education
ATI Air-Condition & Refrigeration -
Oakland Florida
01.2009
Hvac/appliance -
Ati technical
01.2009
High School -
Hallandale High School
01.1998
Skills
- Various skills on repairing ac systems
- Motor replacement
- Diagnostic skills on diaphragms
- Skilled at various maintenance details, such as light plumbing, tile and carpet
- Window and panel removal
- Highly skilled with various hand tools
- Skilled in drywall repair and removal
- Also skilled at preventative maintenance on condos, small family homes and trailer homes
- Skilled in minor repairs on appliances, such as washer and dryer repairing, water heater and stoves
- Quick learner and team player
- Also very passionate about completing job tasks
- Epa universal certified
- Experiencing of mixing, improving, and overhauling all types of air conditioning systems
- Skilled in detecting and repairing, malfunctions in AC system
- Ability to use with latest tools and equipment used in the job
- Comfortable in troubleshooting split AC and changing spare parts
- Outstanding communication, interpersonal, and mathematical skills
- Ability to read blueprint, install maintain, and repair AC system
References
Upon request
Hobbies and Interests
- HVAC technician
- Maintenance technician
Timeline
Field Supervisor
Cool Air Usa
05.2022 - Current
Lead Service Technician
Cool Air Usa
08.2020 - Current
Senior Technician
Coastal Comfort
06.2019 - 07.2020
Service Manager
Symphony Management
05.2018 - 05.2019
AC Technician
Cool Air USA
11.2011 - 01.2018
ATI Air-Condition & Refrigeration -
Oakland Florida
Hvac/appliance -
Ati technical
High School -
Hallandale High School