Xavier Heredia
New York,NY
Summary
Dynamic Store Manager with proven expertise at Starbucks Coffee Company in staff management and customer service. Successfully enhanced operational efficiency through strategic problem-solving and team building, leading to improved partner performance and customer satisfaction. Recognized for fostering a collaborative environment that drives results and motivates teams to exceed goals.
Overview
10
10
years of professional experience
Work History
Store Manager
STARBUCKS COFFEE COMPANY
New York, NY
11.2019 - Current
- Drive the implementation of company programs by developing action plans, and directly motivating and instructing the store team to implement them to meet operational and organizational objectives.
- Constantly review the store environment and key business indicators to identify problems, concerns, and opportunities for improvement, to provide coaching and direction to the store team, to achieve operational goals.
- Monitor and manage store staffing levels to ensure partner development and talent acquisition plans will achieve and maintain store operational requirements.
- Ensure adherence to applicable wage and hour laws for nonexempt partners and minors
- Actively manage store partners by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance. Manage ongoing partner performance using performance management tools to support organizational objectives.
Shift Supervisor
STARBUCKS COFFEE COMPANY
New York, NY
02.2015 - 11.2019
- Act with integrity, honesty and knowledge that promote the culture, values and mission of Starbucks.
- Anticipate customer and store needs by constantly evaluating environment and customers for cues.
- Assist with new partner training by positively reinforcing successful performance and giving respectful and encouraging coaching as needed.
- Creates a positive learning environment by providing clear, specific, timely and respectful coaching and feedback to partners on shift to ensure operational excellence and to improve partner performance.
- Delivers world-class customer service to all customers by acting with a customer comes first attitude and connecting with the customer.
- Recognize and reinforce individual and team accomplishments by using existing organizational tools and by collaborating with the store manager to find new, creative, and effective methods of recognition.
Education
High School Diploma -
Manhattan Business Academy
New York, NY06-2012
Skills
- Staff management
- Inventory control
- Customer service
- Team building
- Problem solving
- Teamwork and collaboration
- Decision-making
- De-escalation techniques
Languages
Spanish
Native/ Bilingual
References
References available upon request.
Timeline
Store Manager
STARBUCKS COFFEE COMPANY
11.2019 - Current
Shift Supervisor
STARBUCKS COFFEE COMPANY
02.2015 - 11.2019
High School Diploma -
Manhattan Business Academy
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