Xavier Hernandez
Phoenix,AZ
Summary
Motivated professional eager to embrace new challenges. Demonstrates a strong work ethic and adaptability, excelling in fast-paced environments. Proven ability to work independently and rapidly acquire new skills.
Overview
11
11
years of professional experience
Work History
Funding Operations Analyst
Flagship Credit Acceptance
2023.04 - Current
- Conduct daily audits of funded loans to ensure compliance with policies and procedures.
- Collaborate with executive leadership to develop trainings, job aids, and report results.
- Test and troubleshoot new programs and training initiatives for effective implementation.
- Monitor analyst performance to enhance team productivity and accountability.
- Identified process improvement opportunities within the department and execute enhancements.
- Analyze operational data to pinpoint trends and boost process efficiency.
Funding Supervisor
Flagship Credit Acceptance
2021.09 - 2023.04
- Assigned new files daily for funding analyst review.
- Pulled daily reports to verify goal achievement in booking and phone metrics.
- Conducted training for new hires & refresh training for seasoned analysts. As well as, ongoing education for all analysts/supervisors.
- Assisted with payment reconciliation for dealers and consumers.
- Maintained communication with executive leadership to ensure departmental goals were met.
- Reviewed funding applications for compliance with company policies and regulations.
Senior Funding Analyst
Flagship Credit Acceptance
2020.04 - 2020.09
- All responsibilities of a funding analyst including:
- Monitoring all analyst’s performance ensuring daily goals are met.
- Maintained expected personal performance.
- Developed training materials for analysts/supervisors on funding procedures and policies.
Funding Analyst
Flagship Credit Acceptance
2018.08 - 2020.04
- Reviewed financial documents for accuracy and compliance with company policies for loan funding.
- Maintained relationships with multiple vendors to ensure consistent business operations.
- Resolved escalated calls by providing effective solutions as needed.
- Assisted all team members, including management and peers, in various capacities.
- Demonstrated familiarity with multiple states/assigned territories and contract requirements.
Title Clerk
Larry H. Miller Hyundai Peoria
2017.07 - 2018.08
- Processed vehicle title transfers for new and used car sales.
- Verified document accuracy submitted by customers and dealers.
- Utilized dealership management software to ensure accurate record maintenance.
- Collaborated with local DMV offices to address title issues promptly.
- Managed applications for new titles, transfers, and duplicates.
- Coordinated paperwork to transfer vehicle ownership from dealer to purchaser.
- Maintained up-to-date knowledge of DMV title regulations across states.
- Established and nurtured relationships with external vendors and financial institutions.
Receptionist
Larry H. Miller Hyundai Peoria
2017.03 - 2017.07
- Served as first point of contact for all incoming guests, ensuring positive experiences.
- Managed multi-line phone system to handle inquiries and transfer calls efficiently.
- Coordinated communication between departments to enhance customer service delivery.
- Assisted sales, finance, & accounting departments with administrative tasks and payment processing as needed.
- Maintained organized filing system for customer records and documents for easy access.
- Provided detailed information about vehicle features and dealership services to clients.
- Accurately processed payments and handled cash transactions.
Assistant Customer Service Manager
Larry H. Miller Hyundai Peoria
2016.03 - 2017.03
- Maintained CSI in accordance with manufacturer standards.
- Assisted customers with inquiries and ensured guest satisfaction.
- Trained new staff on customer service protocols and dealership policies.
- Coordinated interdepartmental communication to resolve customer inquiries efficiently.
- Evaluated customer feedback to pinpoint service improvement opportunities.
- Produced weekly reports on sales and service department performance.
- Informed executives of monthly status updates regarding manufacturer and dealer group.
- Resolved escalated customer issues promptly, enhancing overall experience.
Lot Attendant/Manager
Larry H. Miller Hyundai Peoria
2014.08 - 2016.03
- Supervised lot operations, enhancing organization and efficiency in daily activities.
- Trained staff on safety protocols and operational procedures.
- Managed vehicle inventory, ensuring accurate display and availability at all times.
- Monitored lot conditions to uphold cleanliness and safety standards.
- Collaborated with sales team to facilitate timely vehicle deliveries and logistics.
- Conducted monthly inventory assessments on new and used vehicles for accurate tracking.
- Traveled to alternate dealerships for inventory trading.
Education
High School - General Studies
Peoria High School
Peoria, AZ05.2014
Skills
- Data analysis and reporting
- Regulatory compliance
- Performance monitoring and process improvement
- Loan funding and operational efficiency
- Employee training and development
- Customer service and relationship management
- Team collaboration and multitasking
- Time management and attention to detail
- Problem solving and workflow optimization
Volunteer History
- The Salvation Army, Assist in Hydration Stations
- St. Mary’s Food Bank, Prepared Emergency Food Boxes
- Banner Estrella Hospital & Maricopa County Hospital, Assisted Nurses with Patient Care
- Phoenix International Raceway, Maintain Concession Stand
References
References available upon request.
Timeline
Funding Operations Analyst
Flagship Credit Acceptance
2023.04 - Current
Funding Supervisor
Flagship Credit Acceptance
2021.09 - 2023.04
Senior Funding Analyst
Flagship Credit Acceptance
2020.04 - 2020.09
Funding Analyst
Flagship Credit Acceptance
2018.08 - 2020.04
Title Clerk
Larry H. Miller Hyundai Peoria
2017.07 - 2018.08
Receptionist
Larry H. Miller Hyundai Peoria
2017.03 - 2017.07
Assistant Customer Service Manager
Larry H. Miller Hyundai Peoria
2016.03 - 2017.03
Lot Attendant/Manager
Larry H. Miller Hyundai Peoria
2014.08 - 2016.03
High School - General Studies
Peoria High School