Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Hill

Leonardtown,MD

Summary

Proven Retail Sales Associate with a track record of enhancing customer satisfaction and boosting sales through effective customer engagement and problem-solving skills. At Walmart and AMC Theatres, excelled in relationship building and cash register operation, consistently meeting sales goals. Demonstrates strong teamwork and collaboration, ensuring a positive shopping experience for all customers.

Overview

6
6
years of professional experience

Work History

Retail Sales Associate

Walmart
10.2020 - Current
  • Greeted customers and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Engaged with customers on sales floor, offering assistance and improving shopping experience.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Used in-store system to locate inventory and place special orders for customers.

Retail Sales Associate

AMC Theatres
06.2018 - 12.2019
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
  • Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
  • Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
  • Increased sales revenue through effective product recommendations tailored to individual customers.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Supported store leadership in implementing new merchandising strategies to improve product positioning.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Managed efficient cash register operations.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Created inviting environment for customers by maintaining store organization and cleanliness.
  • Wrapped, boxed and weighed bakery department products.

Education

High School Diploma -

Henry E. Lackey
Indian Head, MD
05.2019

Skills

  • Customer Service
  • Teamwork
  • Problem-Solving
  • Teamwork and Collaboration
  • Retail Sales
  • Customer Engagement
  • Customer Assistance
  • Cash Register Operation
  • Relationship Building
  • Phone Etiquette
  • Conflict Resolution
  • Goal-Driven
  • Decision-Making
  • Ability to Lift 40 pounds
  • Basic Mathematics

Timeline

Retail Sales Associate

Walmart
10.2020 - Current

Retail Sales Associate

AMC Theatres
06.2018 - 12.2019

High School Diploma -

Henry E. Lackey

Similar Profiles

CREATE PROFILE
Xavier Hill