Xavier Hill
Military
Salinas,CA
Summary
Highly adept Information Technology Technician with proven hardware and software configuration and troubleshooting expertise. Manages office-wide Local Area Network and minimizes downtime while overseeing system expansion. Excellent technical and communication skills coupled with training in network and communications. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Staff Member
Villa Rica Recreation Department.
Villa Rica, Georgia
09.2016 - 12.2018
- Staff member at Rec Department
- Safety Manager, Scorekeeper
- Training Camp Mentor
- Collaborated with team members to ensure a seamless workflow and maintain production deadlines.
- Contributed to a positive work environment by maintaining a clean and organized workspace at all times.
- Enhanced customer satisfaction by skillfully restoring garments to their original condition or better.
- Participated in ongoing training opportunities to remain current on new techniques, tools, equipment, and industry best practices related to mending services.
System Manager
Eagle Demolition Co.
06.2016 - 12.2018
- Bidder and System Security Manager for Eagle Demolition
- Establishes contracts and maintains a network.
Information Technician
United States Navy
01.2019 - Current
- IT in the US Navy
- Served as overall supervisor for all communications and network enclaves during 2020 deployment and 2023
- TS/SCI clearance
- Worked flexible hours across night, weekend, and holiday shifts.
- Worked effectively in fast-paced environments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Configured network devices such as switches, routers, firewalls resulting in enhanced connectivity and security.
- Reduced downtime during system maintenance periods by utilizing effective scheduling and communication strategies.
- Improved network efficiency by implementing upgraded hardware and software solutions.
- Enhanced system security through regular vulnerability assessments and necessary patch updates.
Retail Sales Associate
Macy's
03.2024 - 07.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Material Handler, Line Manager
Honda Lock
08.2018 - 01.2019
- Maintained and inventoried all material parts for the Honda key plant
- Managed Line assembly by ensuring the correct materials for line to craft
- Transported inventory items to appropriate locations.
- Packed items into appropriate containers for shipment.
- Maintained a safe work environment by following proper safety protocols and conducting regular inspections.
- Kept storage areas organized, clean, and secure to fully protect company assets.
Education
Diploma -
Villa Rica High School
Villa Rica, GA05.2018
Skills
- Leadership
- Teamwork
- Critical Time Sensitive Thinking and Decision Making
- Stellar Customer Service
- Customer Support
- System Configuration
- Server maintenance
- Software Management
- Data Recovery
- End-User Training
- Network Administration
- Mobile Device Management
- Information Security
- Operating Systems Expertise
- Cybersecurity best practices
- Network Troubleshooting
- Teamwork and Collaboration
- Customer Service
- Time Management
- Attention to Detail
- Problem-Solving
- Problem-solving abilities
- Microsoft Windows and Office
- Help Desk Support
- Desktop support
- Analytical Thinking
- Customer service expert
- Highly Professional
Accomplishments
Navy Achievement Medal
Letter of Appreciation from
U.S. Captain-Received a letter
from DGSIT Leadership for
outstanding performance
during DGSIT exercise .
Received Leader of Appreciation for overseeing the security of Secret and Top Secret assests during Summit.
Awards
- Navy Achievement Medal
- Letter of Appreciation from U.S. Caption-Received a letter from DGSIT Leadership for outstanding performance during DGSIT exercise.
Projects
Save Ocean Life -Community Service, Conducted a Project to save ocean life which consisted of picking up 64 lbs. of trash on the beach saving wildlife in Seal Beach.
Certification
CCNA 1&2 Courses
Security + Courses
System Administration courses
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Retail Sales Associate
Macy's
03.2024 - 07.2024
Information Technician
United States Navy
01.2019 - Current
Material Handler, Line Manager
Honda Lock
08.2018 - 01.2019
Staff Member
Villa Rica Recreation Department.
09.2016 - 12.2018
System Manager
Eagle Demolition Co.
06.2016 - 12.2018
Diploma -
Villa Rica High School
CCNA 1&2 Courses
Security + Courses
System Administration courses
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