Xavier Jackson
Beaverton
Summary
Proven customer service expert from Aloha Fence and Deck and Advanced Automotive, adept in teamwork and problem-solving, significantly enhancing customer satisfaction and experience. Skilled in active listening and conflict resolution, demonstrated through effective management of high-stress situations and customer grievances. Excelled in maintaining accurate inventory records, showcasing determination and a keen eye for detail. Most importantly, fostering a positive work/customer environment in the spirit of a constructive and meaningful business relationship for all involved.
Overview
2
2
years of professional experience
Work History
Sales Associate
Advanced Automotive
10.2024 - 01.2025
- As an CSR at Advanced Automotive, my duties included- but were not limited to:
- Organizing sales racks, shelves and display cases to maintain store’s visual appeal, ensure customer interest along with bringing attention and awareness to specific merchandise, as dictated by my corporate office.
- Consistently handling cash transactions efficiently, working and explaining transactional details with the general public, and with individuals with varying levels of comprehension. Focusing on customer experience and satisfaction successfully, while adhering to company cash handling policies, Best Business Practices and ensuring a consistently positive experience.
- Responsible for presenting a positive first impression to potential customers, as well as developing relationships with customers to encourage repeat business. This included customer education, assessing needs and expectations, and guiding customers to the most appropriate product/service to meet their needs.
- Managed returns, exchanges and refunds in accordance with store policy. Handling disgruntled customers, or unforeseen situations, irate customers, handling customer grievances and concerns—while escalating when appropriate.
- Helped customers locate products and checked store system for merchandise at other sites.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing, rotating stock, maintaining visual cohesion for ease and enjoyment of the customer experience.
- Supported customer relations by performing exceptional service, addressing concerns promptly, and providing a welcoming store environment by solving customer challenges and offering appropriate services/products/action plans.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Customer Service Focused Office Assistant
Aloha Fence and Deck
06.2023 - 10.2024
- Performed accurate data entry and managed filing systems to maintain organized office operations. This included HR paperwork, payroll, customer ability to pay, confirming details of job quotes, and communication with inter company personnel.
- First contact point for busy, local company. Handling incoming inquiries and routing to appropriate team member to assist with customer needs. Handling messages, inter office communication including emails, texts, verbal and written communication with individuals with varying levels of comprehension with success.
- Ensuring that supplies, tools, job information, other pertinent information is readily available for work crews, ensuring the smoothest transaction possible.
- Delivery of supplies, tools, lumber, paperwork to customers, job sites and supervisory staff using company vehicles. (Company trucks, company box-truck, company flat-bed.) on as-needed basis.
Education
High School Diploma - General Studies
Merlo Station High School
Beaverton, OR06.2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Active listening and conflict resolution
- Determination, tenacity
Additional Information
As home/health support for a family member who has had a myriad of medical considerations, I have experience with the healthcare system, industry, and lived experience assisting in navigating through the health care system. The duties that I consistently perform include, but are not limited to transportation, wound care, assistance in daily living for disabled amputee on hemodialysis. This involves transportation to appointments, treatments, assisting in mobility with wheelchair, and prosthetic limb.
Timeline
Sales Associate
Advanced Automotive
10.2024 - 01.2025
Customer Service Focused Office Assistant
Aloha Fence and Deck
06.2023 - 10.2024
High School Diploma - General Studies
Merlo Station High School
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