Xavier John
Aviation Professional
Far Rockaway,NY
Summary
I am a seasoned Customer Service Professional with a passion for always providing excellent customer service. Energetic Aviation Professional with 19+ years of experience resolving complex customer inquiries. Passionate about building strong customer relationships, driving brand loyalty, and increasing customer engagement.
Overview
19
19
years of professional experience
7
7
Certification
8
8
years of post-secondary education
Work History
Cabin Crew
JETBLUE AIRWAYS
01.2022 - 06.2022
- As a member of the cabin crew, I was responsible for the safety of the crew and passengers, in accordance with Federal Aviation Regulation law.
- Attend pre-flight briefings informing about flight details.
- Demonstrated proper use of safety equipment and seatbelts to inform and educate passengers prior to takeoff.
- Responded to passenger emergencies to provide first aid.
Customer Service Duty Manager
SINGAPORE AIRLINES LTD
10.2021 - 01.2022
- Supervising the daily operations of the airline procedures as well as its overall boarding process, and its on time schedule.
- Supervise boarding procedures and making sure flights depart on time.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Passenger Service Agent
CARIBBEAN AIRCRAFT HANDLING CO
11.2014 - 06.2021
- Managed daily operations of the airline procedures as well as its overall boarding and deplaning process, and its on time schedule. Air Canada / jetBlue.
- Checking passports and visas and ensure passengers are valid for travel.
- Adhere to boarding procedures and making sure flights depart on time.
- Prepared detailed passenger manifests and other reports to meet organizational needs.
Cabin Crew
FINNAIR
02.2014 - 07.2014
- Responsible for the safety of the crew and passengers, in accordance with aviation law.
- Attend pre-flight briefings informing about flight details.
- Ensuring passengers follow safety procedures in an emergency.
- Responsible for given first aid when necessary.
- Supported passengers with special needs and provided assistance to wheelchair passengers.
Independent Business Owner
QUIXTAR (AMWAY)
09.2003 - 12.2013
- As a business owner, I was responsible for the daily operations of my franchise as well as its overall direction, profitability and reputation.
- Developing Business Strategy, and planning seminars.
- Responsible for day-to-day e-commerce sales.
- Responsible for teaching product knowledge and the franchise brand.
Cabin Crew Manager
NORTH AMERICAN AIRLINE
11.2005 - 09.2010
- Mentor, guide and motivate our team to consistently provide a high standard level of service.
- Reviewing and reorganizing individual performance.
- Ensuring the health, safety and emotional well being of the crew.
- Managed inventory of in-flight food and beverage items for optimal resource utilization.
Education
French Certificate - French Language And Literature
Barbados Community College
Barbados, WI 02.2021 - 04.2021
High School Diploma -
Beach Channel High School USA
New York, NY 09.1990 - 06.1993
CXC Art/ English/ Accounts -
St. Leonard's Boys Secondary School
Barbados, WI 09.1985 - 06.1990
Skills
- Customer service expertise
- Proficient in verbal and written expression
- Effective active listening
- Strong social awareness
- Analytical problem-solving
Certification
- Finish Transport Safety (TraFi) Certification
- European Aviation Safety (E.A.S.A) Certification
- US Department of Transport F.A.A Certification
- Canadian Border Fraudulent Detection Certification
- JetBlue Airways Airport Operation Certification
- Finnair Aviation Training Certification
- North American Airlines Training Certification
- Beaches and Sandals Hotel Certification
- Congressional Certificate of Appreciation in Art
- Beach Channel High Honors (Gold Medal) in Art
- Letters of Commendation and Achievement in Art
Hobbies and Interests
Art, Track and Field, Traveling
Timeline
Cabin Crew
JETBLUE AIRWAYS
01.2022 - 06.2022
Customer Service Duty Manager
SINGAPORE AIRLINES LTD
10.2021 - 01.2022
French Certificate - French Language And Literature
Barbados Community College
02.2021 - 04.2021
Passenger Service Agent
CARIBBEAN AIRCRAFT HANDLING CO
11.2014 - 06.2021
Cabin Crew
FINNAIR
02.2014 - 07.2014
Cabin Crew Manager
NORTH AMERICAN AIRLINE
11.2005 - 09.2010
Independent Business Owner
QUIXTAR (AMWAY)
09.2003 - 12.2013
High School Diploma -
Beach Channel High School USA
09.1990 - 06.1993
CXC Art/ English/ Accounts -
St. Leonard's Boys Secondary School
09.1985 - 06.1990
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