Xavier Johnson
Knoxville,TN
Summary
Accomplished Team Leader with a proven track record at Dick's House of Sport, enhancing store profits and customer engagement through effective staff guidance and creative visual merchandising. Skilled in Adobe Creative Suite and visual storytelling, I excel in transforming customer service standards and driving sales with keen attention to detail and innovative promotions.
Overview
6
6
years of professional experience
Work History
Team Leader
Dick's House of Sport
Knoxville, TN
03.2021 - Current
- Updated visual merchandising displays to attract customers and promote sales.
- Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
- Conducted department walkthroughs to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Devised, implemented and managed promotions to enhance store profits and drive customer engagement.
Sales Associate
Best Buy
Knoxville, TN
11.2020 - 01.2021
- Provided exceptional customer service by greeting customers, answering questions, offering assistance with merchandise selection.
- Maintained cleanliness of work area and ensured proper organization of merchandise displays.
- Maintained up-to-date knowledge of inventory, including new arrivals, product specifications, and stock levels.
Supervisor
Finish Line
Knoxville, TN
04.2019 - 10.2020
- Created new strategies for improving customer service standards within the organization.
- Monitored operations and reviewed records and metrics to understand company performance.
- Planned creative visual displays that showcased new arrivals or featured products.
- Kept up to date on industry trends and best practices related to footwear retailing.
Education
Bachelor of Arts - Communications
The University of Tennessee @ Chattanooga
Chattanooga, TN12-2018
Skills
- Adobe Creative Suite Proficiency
- Quality Assurance Initiatives
- Image-Driven Storytelling
- Detail-Oriented Approach
- Innovative Thinking
- Regulatory Insight
- Team Leadership
Timeline
Team Leader
Dick's House of Sport
03.2021 - Current
Sales Associate
Best Buy
11.2020 - 01.2021
Supervisor
Finish Line
04.2019 - 10.2020
Bachelor of Arts - Communications
The University of Tennessee @ Chattanooga
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