Xavier Johnson

Washington

Summary

Detail-oriented professional with a Bachelor of Science in Applied Engineering Technology and expertise in logistics coordination, data analysis, and technical operations. Skilled in problem-solving and collaborating with cross-functional teams to enhance operational efficiency. Committed to maintaining precision in fast-paced environments and adapting to hands-on challenges.

Overview

years of professional experience

Work History

Materials / Inventory Support Specialist

GlaxoSmithKline plc

07.2024 - 02.2026

Maintained accurate inventory and operational records in SAP and internal tracking systems, facilitating effective inventory management
Executed daily material handling operations, including movement, staging, and organization of supplies, ensuring timely support for ongoing projects
Supported shipping and receiving operations, verifying incoming materials and resolving discrepancies
Contributed to efficient workflow by coordinating materials and supporting team operations in a fast-paced environment
Operated equipment such as pallet jacks and utilized hand tools to assist with operational tasks
Consistently followed safety procedures and ensured proper use of personal protective equipment (PPE)
Assisted with site organization, cleanup, and maintaining safe working conditions
Supported onboarding and training of new team members on procedures and equipment use, enhancing team readiness and safety compliance
Executed remote tasks to enhance team operations.

Logistics Coordinator

DB Schenker

04.2023 - 07.2024

Coordinated shipment planning and scheduling to enhance transportation and delivery operations
Determined appropriate carriers and delivery methods based on operational requirements and service standards
Analyzed logistics and operational data to ensure compliance with company policies and operational accuracy
Collaborated with transportation teams and analysts to resolve operational issues and improve workflow efficiency
Utilized systems including Microsoft Excel, SharePoint, and data tools to track shipments and maintain accurate records
Prepared rate proposals to facilitate informed decision-making through data analysis and reporting
Maintained detailed documentation and ensured accuracy across systems and processes

Customer Resource Specialist

Republic Services

07.2021 - 06.2023

Managed high-volume communications, ensuring accurate and timely resolution of calls, emails, and service requests
Provided advanced customer support by resolving service issues related to billing, equipment, and service changes
Investigated service-related issues and coordinated effective solutions to enhance customer satisfaction
Delivered high-quality service consistently, achieving productivity and efficiency goals
Maintained detailed records and ensured timely updates within internal systems

Data Analyst / IT Support

Wilbert Plastics

09.2017 - 07.2019

Developed data tracking systems, dashboards, and reports to monitor performance and trends
Analyzed and managed operational data, enabling informed business decisions and streamlined processes
Maintained data accuracy and integrity across systems and databases
Collaborated with cross-functional teams to gather requirements, enhancing reporting processes
Provided technical and customer support, effectively resolving system and service-related issues

Technical Quality Manager

ALPHA EMC

08.2016 - 06.2017

Provided technical support and guidance to internal teams and clients, enhancing their ability to utilize systems effectively
Ensured accuracy and quality in technical operations and documentation
Troubleshot and resolved technical issues in systems, hardware, and communications networks to ensure operational continuity
Trained and supported team members on systems and operational processes, fostering knowledge sharing and improving team capabilities

Education

Bachelor of Science - Applied Engineering Technology

North Carolina A&T State University

05-2015

Skills

Mechanical Aptitude
Technical Problem Solving
Operations Coordination
Field Support
Data Analysis
System Accuracy
Safety Awareness
Procedure Compliance
Equipment Coordination

Materials Coordination
Customer Service
Communication
Microsoft Excel
SAP-like Systems
Data Tools
Team Collaboration
Workflow Support

Timeline