Xavier Jordan

• Explained products, promotions, and billing details clearly to ensure customer understanding.
• Used internal CRM systems to document all interactions and track case
• Handled a high volume of inbound calls, providing support for wireless, internet, and billing services.
• Resolved customer issues efficiently, achieving an average satisfaction rating above 90%.
• Explained products, promotions, and billing details clearly to ensure customer understanding.
• Used internal CRM systems to document all interactions and track case progress.
• Collaborated with technical and billing teams to escalate and resolve complex issues.
• Maintained strong knowledge of AT&T products, services, and updates to support customers effectively.

• Supported waitstaff by clearing and resetting tables quickly to maintain smooth service flow.

• Assisted in maintaining cleanliness throughout the dining area and back-of-house.

• Refilled water, helped deliver food, and ensured tables were ready for new guests.

• Worked collaboratively with servers, hosts, and kitchen staff to create a positive guest experience.

• Got familiar with members and what they wanted for their specifically needs
• Host
• Set up banquets for hundreds of people
• Full napkins
• Set dining tables