Xavier Loggins
Garden City
Summary
Administrative professional with focus on streamlining office processes and enhancing operational efficiency. Known for dependability and adaptability, fostering collaborative environment to achieve team goals. Skilled in organizing information, managing schedules, and supporting administrative functions with precision and reliability.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Medical Receptionist
Adelson Eye and Laser Center
09.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Maintained current and accurate medical records for patients.
- Transcribed phone messages and relayed to appropriate personnel.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Streamlined appointment scheduling for improved patient flow and reduced wait times.
- Supported patient care by scheduling appointments to accommodate urgent health needs.
- Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Facilitated timely prior-authorizations for essential medical diagnostics.
Cross-Trainer/ NSO
Shake Shack
01.2022 - 10.2023
- Monitored and reported trainee progress, introducing new learning tools to address individual needs.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Trained and mentored new employees to maximize team performance.
- Kept employees operating productively and working on task to meet business and customer needs.
- Trained and mentored over 50 new personnel hired to fulfill various roles
Cashier/Floor Associate
Ace Hardware
06.2021 - 12.2021
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Tallied cash drawer at beginning and end of each work shift.
Optometric Technician/ Receptionist
America’s Best Contacts and Eyeglasses
04.2019 - 04.2021
- Control patient/customer flow by gathering patient data before the doctor, and registering patients for their appointment
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Generate Doctor/Company Sales by introducing products to patients and providing incentive
- Assist in customer/patient/doctor/manager/optician needs by being a team-player all around after learning the operations of the business
Shift Lead (Court Lead)
Airtime Trampoline/ Game Park
06.2017 - 04.2019
- Demonstrate leadership and management capabilities by overseeing all Court Monitors operating during the tenure of each of my shifts
- Exercise strict attention to detail while watching jumpers to ensure safety rules are being followed by all participants
- Utilize excellent communication skills to convey safety procedures to jumpers both prior to and during a jumping session
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
Cashier/Gas Station Attendant
Dunkin Donuts/BP
11.2016 - 02.2017
- Maintained clean and orderly work station.
- Checked customer identification for alcohol, cigarette, and lottery sales.
- Cleaned up gas and other spills in accordance with spill procedures.
- Processed fuel and merchandise transactions by operating POS system with accuracy.
- Greeted customers entering store and responded promptly to customer needs.
- Followed food safety practices and sanitation guidelines.
Education
High School Diploma -
Churchill High School
Livonia, MI06.2018
Skills
- Microsoft Word/Excel
- Proficient with Workday
- Team player
- Excellent time management skills
- Conflict Management
- Public Speaking
- Leadership skills
- Food Allergies
- Group and Individual Instruction
- Critical Thinking
- Work Coordination
- Front desk operations
- HIPAA compliance
- Insurance verification
- Patient relations
- Letter preparation
- Referral verification
- Co-payment collection
Accomplishments
- Promoted to Shift Lead at Airtime Trampoline/ Game Park
- Awarded C.H.A.M.P.S. Award at America's Best
Certification
Food Safety Certification, Shake Shack-07/06/22
FOH/ Hospitality Certification, Shake Shack- 06/12/22
Cold Side Certification, Shake Shack- 06/12/22
Hot Side Certification, Shake Shack- 04/30/23
Expo Certification, Shake Shack- 09/08/22
BOH/ Quality Certification, Shake Shack- 09/22/22
Languages
English
Native or Bilingual
French
Limited Working
Timeline
Medical Receptionist
Adelson Eye and Laser Center
09.2023 - Current
Cross-Trainer/ NSO
Shake Shack
01.2022 - 10.2023
Cashier/Floor Associate
Ace Hardware
06.2021 - 12.2021
Optometric Technician/ Receptionist
America’s Best Contacts and Eyeglasses
04.2019 - 04.2021
Shift Lead (Court Lead)
Airtime Trampoline/ Game Park
06.2017 - 04.2019
Cashier/Gas Station Attendant
Dunkin Donuts/BP
11.2016 - 02.2017
High School Diploma -
Churchill High School
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