Xavier Lovato
Albuquerque,NM
Summary
Proven track record of successfully managing multiple projects and developing innovative solutions. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of associates in dynamic, fast-paced settings. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
Work History
Manger
Ecotex HLS
03.2016 - Current
- Skillfully manages and provides exceptional customer service across four hospitals, demonstrating exemplary leadership skills and maintaining a great track record of employee retention, while also playing a pivotal role in contract renewal and exhibiting sound decision-making abilities.
- Defined clear targets and objectives and communicated to other team members.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
Specialist
Apple Inc.
10.2021 - Current
- Working to uncover customer needs, and following through with the best possible solutions, advise, and sale of the best product for each individual customer.
- Evaluated customer needs and feedback to drive product and service improvements.
- Effectively manages multiple tasks and priorities simultaneously, ensuring efficient operations and seamless workflow.
- Demonstrates strong troubleshooting skills and adeptly identifies and resolves technical issues, ensuring smooth operations and minimizing disruptions.
Education
Bachelor's Degree in Psychology -
Central New Mexico Community College
Albuquerque, NM01.2026
Associate of Applied Science - Health Wellness Public Safety
Central New Mexico Community College
Albuquerque, NM04.2019
Skills
- Skilled in delivering insightful feedback that fosters personal and professional development
- Exceptional customer service skills, ensuring customer satisfaction and building strong client relationships
- Thrives in fast-paced environment, adept at managing multiple tasks with efficiency and meeting tight deadlines
- Proficient in video editing software (Final Cut Pro), with experience in creating engaging and visually appealing videos
- Customer Relations
- Quality Assurance
- Supply Management
- Quality Assessment
- Proficient in MS Office
- Expert Problem Solving
- Project Planning
- Problem-Solving
Accomplishments
- Achieved contract renewal with important customer through effectively helping with customer relations.
- Supervised team of 17-21 staff members.
Timeline
Specialist
Apple Inc.
10.2021 - Current
Manger
Ecotex HLS
03.2016 - Current
Bachelor's Degree in Psychology -
Central New Mexico Community College
Associate of Applied Science - Health Wellness Public Safety
Central New Mexico Community College
Similar Profiles
Mathew O'SullivanMathew O'Sullivan
National Service Manager at HLS HealthcareNational Service Manager at HLS Healthcare
Rexford UrschlerRexford Urschler
Account Director – Strategic Accounts at Microsoft HLSAccount Director – Strategic Accounts at Microsoft HLS
Briian Newhouse-VelieBriian Newhouse-Velie
Director of Operations at William Velie Attorneys at Law & IBS Dba HLS, LLCDirector of Operations at William Velie Attorneys at Law & IBS Dba HLS, LLC
Paula LuceroPaula Lucero
Charge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer CenterCharge Nurse - Procedure Suites at University of New Mexico Comprehensive Cancer Center
Makayla RubidouxMakayla Rubidoux
Account Expert at T-MobileAccount Expert at T-Mobile