XAVIER MALVEAUX
Houston
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
4
4
years of professional experience
Work History
Call Center Representative
MARYLAND DHS
Remote
11.2022 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Maintained detailed records of customer interactions, streamlining communication efforts between various departments.
Call Center Agent
FORTUNA BMC
Remote
03.2022 - 04.2023
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
Call Center Customer Service Representative
BLUE CROSS BLUE SHIELD OF TEXAS
Remote
01.2021 - 03.2022
- Oversaw annual benefit audits, identifying areas for improvement and implementing necessary updates to maintain compliance.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Streamlined workflow for benefit verification team by implementing a comprehensive data tracking system.
- Enhanced claim processing efficiency by reviewing and verifying insurance benefits information.
Call Center Sales Representative
MOMENTUM SOLAR
Remote
02.2020 - 03.2021
- Increased sales revenue through strategic cold calling and lead generation activities.
- Collaborated with team members to achieve monthly sales targets consistently.
- Implemented effective time management strategies, maximizing daily call volume and productivity.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
Education
BACHELORS OF Business - Human resources
Lamar University
05.2025
Skills
- Till Counting
- Account Management
- Data Gathering
- Verbal and Written Communication
- Problem-Solving Skills
- Quality Control
- Training and Development
- Customer Service Optimization
- System Documentation
- Quality Assurance Optimization
- Resolving Issues
- Database Research
Timeline
Call Center Representative
MARYLAND DHS
11.2022 - Current
Call Center Agent
FORTUNA BMC
03.2022 - 04.2023
Call Center Customer Service Representative
BLUE CROSS BLUE SHIELD OF TEXAS
01.2021 - 03.2022
Call Center Sales Representative
MOMENTUM SOLAR
02.2020 - 03.2021
BACHELORS OF Business - Human resources
Lamar University
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