Enthusiastic professional experienced in administration and problem-solving in various fields. Skilled in building healthy teams and accomplishing goals. Recognized for leadership, planning abilities and clear, direct communication style.
Hi, I’m
Xavier Martinez
Edmond,OK
Summary
Overview
13
Years of Leadership Experience
Skills
- Administrative Leadership
- Adaptable & Flexible
- Critical Thinker & Problem Solver
- Change Management
- Coaching & Training
- Emotional Intelligence
- Strategic Planning
- Self-Management
Work History
Tinker Federal Credit Union
Business Service Representative II
02.2023 - Current
Job overview
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues
- Streamlined business processes for improved efficiency and productivity
- Proficient in Fiserv and Symitar systems
- Knowledgeable in credit union products and services
- Assisted AVP/Branch manager balance internal company general ledger
- Data-driven decision making in resolving account errors
- Member relationship building by providing courteous and smooth communication with all transactions
- Quick learner of various systems and processes
- Strong communication and problem-solving skills
Entrepreneur
Martz's Services & Solutions
01.2017 - 02.2023
Job overview
- Handyman services
- Pool maintenances
- Lawn care
- Office Administration
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance
- Inspected equipment to diagnose operational issues
- Adhered to safety protocols and policies to reduce workplace hazards
- Explained diagnostic findings to customers and outlined repair or service options
- Installed new equipment and explained operation and routine maintenance protocols to customers
- Performed maintenance duties and safely handled chemicals and solutions
Celebration International Church
Youth & Young Adult Pastor
12.2016 - 09.2022
Job overview
- Oversaw ministry budget and tracked all expenses; Saved 20% of budget each year
- Scheduled and managed teams of youth volunteers
- Set goals for youth in church and communicated
- Consistent follow through with clients
- Oversaw administration and management of all areas of ministry
- Supervised associate pastors and staff leading education, youth, pastoral care, and older adult ministry programs
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked flexible hours; night, weekend, and holiday shifts
Dunking Donuts
Crew Member
09.2016 - 12.2016
Job overview
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru and other areas
- Worked well with teammates and accepted coaching from management team
- Collaborated with team members to complete orders
- Assisted other team members to achieve goals
Northpoint Bible College
Housekeeper Supervisor
08.2012 - 08.2016
Job overview
- Managed staff of 6+ housekeepers
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards
- Managed team productivity and workflow to exceed quality standards
- Trained and mentored all new personnel to maximize quality of service and performance
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements
- Evaluated employee performance and developed improvement plans
Education
Northpoint Bible CollegeHaverhill, MA
Bachelor of Arts from Biblical Studies
05.2016
University Overview
- Elected to be Vice President/Treasurer for the class of 2016 at Northpoint Bible College in 2013.
Joseph P. Keefe Technical SchoolFramingham, MA
High School Diploma
07.2012
University Overview
- Ranked in Top 5 % of class
- Carpentry Skills
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Jeanne Mayo Cadre Training
Jeanne Mayo Cadre Training
I finished two years of training in The Cadre program lead by Jeanne Mayo. I grew in my leadership like never before, and continue to see the results of being a changed person by this incredible training . Now I have the privilege to continue to work alongside Jeanne Mayo as she invests into wonderful leaders from around the world.
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