Xavier McWilliams
Richmond,VA
Summary
An experienced electronics maintainer with a strong track record of reliability and technical expertise. Known for a solid work ethic and problem-solving abilities that drive system efficiency and performance. Seeking an opportunity with a dynamic organization that values innovation and teamwork, and offers avenues for growth and professional development. Eager to contribute to a forward-thinking team while applying skills and expanding knowledge.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Computer/Detection Systems Repairer
Army
Fort Cavazos, TX
09.2020 - 08.2024
- Diagnosed issues with malfunctioning systems and components using specialized testing equipment.
- Provided instruction on the effective utilization of Joint Battle Command Platform systems to units.
- Successfully handled sensitive COMSEC keys and devices using the Simple Key Loader(SKL).
- Knowledge of instructing classes for soldiers on how to operate and detect faults in electronic equipment.
- Kept records of parts and equipment for sensitive items, including Night Vision Devices, Aperture Terminals, and Joint Battle Command Platforms.
- Troubleshot Army Computer Systems and Hard Drives, increasing Brigade readiness by 30%.
- Examined machines and equipment to diagnose or make repairs.
- Monitored repairs to ensure completion within specified timeframe.
- Provided customer support, explaining complex repair processes in understandable terms.
- Responded to emergency repair calls in a timely and efficient manner.
- Conducted quality assurance tests post-repair to verify device functionality.
- Estimated cost of labor and materials for projects and communicated value to clients.
- Used register system to ring up customer purchases, process payments, and issue receipts.
- Relayed important safety guidelines to clients to achieve thorough understanding of new equipment.
- Provided training sessions for other technicians on proper installation techniques for machinery components.
- Maintained an accurate inventory of spare parts used in repair jobs.
- Inspected completed jobs for quality assurance purposes.
- Researched new technologies related to repairing industrial machines in order to stay current with industry trends.
- Cleaned machine parts to remove dirt and debris prior to making any repairs.
- Delivered knowledge of design techniques, tools and principles involved in production of precision technical plans, blueprints, drawings and models.
- Consulted blueprints and manufacturer manuals to plan appropriate and effective repair work.
- Ran tests on newly repaired machinery and equipment to confirm proper functionality.
- Provided training sessions on cybersecurity topics to peers.
- Educated individuals on complex computer terms using easy-to-understand wording.
- Managed role as COMSEC custodian to oversee the protection and organization of cryptographic keys and equipment.
- Managed and held escrow keys effectively.
- Managed communication security by overseeing the use of correct encryption on radios and computer systems.
Crew Team Member
Little Caesars
Chester, VA
05.2019 - 08.2020
- Assisted customers with orders and inquiries.
- Interacted pleasantly with guests to deliver quality customer service.
- Presented orders to guests within anticipated service times.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Answered customer questions regarding product features, pricing, availability.
- Provided excellent customer service at all times.
- Followed all safety regulations while operating machinery or handling chemicals.
- Greeted customers in a friendly manner upon entering the store.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Cleaned work areas regularly throughout shift.
- Unloaded trucks of incoming merchandise in an organized fashion.
- Ensured that products are properly labeled before placing them on shelves.
- Monitored expiration dates of food products.
- Replenished inventory levels when necessary.
Education
High School Diploma -
Lloyd C. Bird High School
Chesterfield, VA06-2020
Some College (No Degree) - Interdisciplinary Studies
American Military University
Charles Town, WVSkills
- Diagnostic abilities
- Technical knowledge
- System Analysis
- Mechanical Aptitude
- Troubleshooting expertise
- Electrical Troubleshooting
- Electrical Repairs
- Equipment Repair
- Hardware Repair
- Component Replacement
- Safety Management
- System Testing
- Precision measuring
- Machine Calibration
- Service Documentation
- Software Installation
Certification
- CompTIA Security+
- CertTEC BEE AC/DC
- HME Certificate
- Secret Clearance
Accomplishments
- Earned a spot on the Commandant's List and developed leadership skills through the Army's Basic Leadership Course.
- Army Commendation Medal(2)
- Army Achievement Medal(2)
- Army Good Conduct Medal
References
References available upon request.
Timeline
Computer/Detection Systems Repairer
Army
09.2020 - 08.2024
Crew Team Member
Little Caesars
05.2019 - 08.2020
High School Diploma -
Lloyd C. Bird High School
Some College (No Degree) - Interdisciplinary Studies
American Military University
- CompTIA Security+
- CertTEC BEE AC/DC
- HME Certificate
- Secret Clearance
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