Xavier Mills
Barrington,IL
Summary
Versatile professional transition into corporate business development. Enthusiastic, dependable with academic and professional background in marketing. Ability to establish priorities and meet challenges head-on. Successful at improving customer retention rates and growing revenue. Attentive Customer Service Representative and Team leader with 6+years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.
Overview
13
13
years of professional experience
Work History
Senior Wireless Consultant
Prime Communication / AT&T
Deer Park, IL
07.2015 - Current
- Trained and managed associates in customer service and sales techniques.
- Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
- Processed payments for credit and debit cards and returned the proper change for cash transactions.
- Completed all daily tasks and special assignments with an efficient and quality-driven approach.
- Built relationships with customers to increase likelihood of repeat business.
- Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
- Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
- Educated customers about the brand to incite excitement about the company’s mission and values.
- Determined customer needs by asking relevant questions and listening actively to the responses.
- Answered customer telephone calls promptly and in an appropriate manner.
- Actively pursued personal learning and development opportunities.
- Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
- Maintained established merchandising standards, including window, sales floor and promotional displays.
- Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.
Barista
Starbucks
1405 W Palatine Rd, Il, 60192
02.2015 - Current
- Memorized ingredients and recipes for multipledrinks.
- Prepared coffee, straightened up chairs and table, opened register and carried out other opening and closing duties.
- Set and achieved goals for professional and personal development, including upsaleing and suggestive selling
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Complied with standards for merchandising, stocking and storing product.
- Increased sales of whole bean coffee and impluse itemsby suggestive selling and promoting
- Memorized recipes for 30+specialty coffee beverages and seasonal offerings.
- Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
Contractor/ Enviormental specialist
Viasant
854 E Algonquin Rd suite 110, Schaumburg Il, 60173
03.2014 - 01.2015
- Completed tear-down of existing structures and prepared for new construction.
- remove contaminated waste
- Dug trenches, backfilled holes and compacted earth to prepare for new construction.
- Provided accurate measurements and estimates for all projects.
- Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
- Monitored inventory and reported items to be restocked for each job.
- Prepared and cleaned construction sites by removing debris.
- Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
- Loaded and unloaded building materials used for construction.
- Operated equipment such as Manlifts, Saws, scissor lifts, , bulldozers/bobcat.
Shift Leader
Dunkin Donuts
656 S Sutton Rd, streamwood
10.2011 - 04.2014
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Described product to customers and accurately explained details and care of merchandise.
- Earned management trust by serving as key holder, responsibly opening and closing store (started as crew member)
- Politely assisted customers in person and via telephone.
- Participated in physical inventory counts every 2 hours.
- Learned, referenced and applied product knowledge information.
- Dedicated to continuously improving sales abilities and product knowledge.
- Created and maintained an organized database to develop promotional sales.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Maintained cleanliness and presentation of stock room and production floor.
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Scored in top 10% of employees in successful resolution of issues
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Provided an elevated customer experience to generate a loyal clientèle.
Education
High School Diploma -
streamwood High School
701 W Schaumburg Rd, streamwood, 601072009
Skills
- Cash handling and management
- Goal-oriented
- Positive and friendly
- People-oriented
- Detail-oriented
- Up to date knowledge of current technology
- Organizational skills
- Team building expertise
- Effective multi-tasking
- Google Drive experience
- Excellent work ethic
- Strong conflict resolution skills
- Superior verbal and written communication skills
- Flexible
- Dedicated team player
- Computer proficient
- Quick learner
- Customer service-oriented
- Microsoft Word / Excel experience
- Proficienct Inventory and Logistics management
Timeline
Senior Wireless Consultant
Prime Communication / AT&T
07.2015 - Current
Barista
Starbucks
02.2015 - Current
Contractor/ Enviormental specialist
Viasant
03.2014 - 01.2015
Shift Leader
Dunkin Donuts
10.2011 - 04.2014
High School Diploma -
streamwood High School