Summary
Overview
Work History
Education
Skills
Timeline
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Xavier Mills

Barrington,IL

Summary

Versatile professional transition into corporate business development. Enthusiastic, dependable with academic and professional background in marketing. Ability to establish priorities and meet challenges head-on. Successful at improving customer retention rates and growing revenue. Attentive Customer Service Representative and Team leader with 6+years achieving customer service satisfaction and customer retention goals. Independent and quick thinking team player seeking a role offering increased responsibility.

Overview

13
13
years of professional experience

Work History

Senior Wireless Consultant

Prime Communication / AT&T
07.2015 - Current
  • Trained and managed associates in customer service and sales techniques.
     
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Processed payments for credit and debit cards and returned the proper change for cash transactions.
  • Completed all daily tasks and special assignments with an efficient and quality-driven approach.
  • Built relationships with customers to increase likelihood of repeat business.
  • Shared best practices for sales and customer service with other team members to help improve the store’s efficiency.
  • Cultivated a customer-focused shopping environment by greeting and responding to all customers in a friendly manner.
  • Educated customers about the brand to incite excitement about the company’s mission and values.
  • Determined customer needs by asking relevant questions and listening actively to the responses.
  • Answered customer telephone calls promptly and in an appropriate manner.
  • Actively pursued personal learning and development opportunities.
  • Maintained knowledge of current sales and promotions, policies regarding payment and exchanges and security practices.
  • Maintained established merchandising standards, including window, sales floor and promotional displays.
  • Recognized and rewarded outstanding work performance to cultivate a positive and collaborative customer service culture.

Barista

Starbucks
02.2015 - Current
  • Memorized ingredients and recipes for multipledrinks.
  • Prepared coffee, straightened up chairs and table, opened register and carried out other opening and closing duties.
  • Set and achieved goals for professional and personal development, including upsaleing and suggestive selling
  • Controlled line and crowd with quick, efficient service.
  • Maintained regular and consistent attendance and punctuality.
  • Complied with standards for merchandising, stocking and storing product.
  • Increased sales of whole bean coffee and impluse itemsby suggestive selling and promoting
  • Memorized recipes for 30+specialty coffee beverages and seasonal offerings.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.

Contractor/ Enviormental specialist

Viasant
03.2014 - 01.2015
  • Completed tear-down of existing structures and prepared for new construction.
  • remove contaminated waste
  • Dug trenches, backfilled holes and compacted earth to prepare for new construction.
  • Provided accurate measurements and estimates for all projects.
  • Consistently assumed additional responsibilities and worked extended hours to meet project deadlines.
  • Monitored inventory and reported items to be restocked for each job.
  • Prepared and cleaned construction sites by removing debris.
  • Applied chemical solutions and used polishing machines to clean all installation surfaces, equipment, tools, work sites and storage areas.
  • Loaded and unloaded building materials used for construction.
  • Operated equipment such as Manlifts, Saws, scissor lifts, , bulldozers/bobcat.

Shift Leader

Dunkin Donuts
10.2011 - 04.2014
  • Greeted customers entering the store to ascertain what each customer wanted or needed.
  • Described product to customers and accurately explained details and care of merchandise.
  • Earned management trust by serving as key holder, responsibly opening and closing store (started as crew member)
  • Politely assisted customers in person and via telephone.
  • Participated in physical inventory counts every 2 hours.
  • Learned, referenced and applied product knowledge information.
  • Dedicated to continuously improving sales abilities and product knowledge.
  • Created and maintained an organized database to develop promotional sales.
  • Built long-term customer relationships and advised customers on purchases and promotions.
  • Maintained cleanliness and presentation of stock room and production floor.
  • Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot.
  • Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
  • Scored in top 10% of employees in successful resolution of issues
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Provided an elevated customer experience to generate a loyal clientèle.

Education

High School Diploma -

streamwood High School
701 W Schaumburg Rd, streamwood, 60107
2009

Skills

  • Cash handling and management
  • Goal-oriented
  • Positive and friendly
  • People-oriented
  • Detail-oriented
  • Up to date knowledge of current technology
  • Organizational skills
  • Team building expertise
  • Effective multi-tasking
  • Google Drive experience
  • Excellent work ethic
  • Strong conflict resolution skills
  • Superior verbal and written communication skills
  • Flexible
  • Dedicated team player
  • Computer proficient
  • Quick learner
  • Customer service-oriented
  • Microsoft Word / Excel experience
  • Proficienct Inventory and Logistics management

Timeline

Senior Wireless Consultant

Prime Communication / AT&T
07.2015 - Current

Barista

Starbucks
02.2015 - Current

Contractor/ Enviormental specialist

Viasant
03.2014 - 01.2015

Shift Leader

Dunkin Donuts
10.2011 - 04.2014

High School Diploma -

streamwood High School

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