Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Xavier Moore

Tuscaloosa

Summary

Dynamic professional with extensive experience at Walgreens, adept in HIPAA compliance and team collaboration. Excelled in enhancing pharmacy operations, reducing medication errors by 30%, and fostering strong customer relationships. Demonstrated expertise in medication dispensing and packaging, alongside a proven ability to lead and train teams for optimal efficiency and service excellence.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Walgreens
01.2023 - Current
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Enforced company policies and regulations with employees.
  • Completed cash and credit card transactions accurately using POS software.
  • Coordinated with vendors to ensure timely delivery of products while maintaining strong professional relationships.
  • Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.

Licensed Pharmacy Technician

Walgreens Pharmacy
09.2023 - Current
  • Served as a reliable resource for both colleagues and patients regarding drug information inquiries and clarification requests.
  • Delivered exceptional customer service by addressing patient inquiries in a timely and professional manner, fostering lasting relationships with clientele.
  • Optimized workflow within the pharmacy by assisting with order fulfillment, shipping, receiving, and stocking procedures.
  • Streamlined pharmacy operations by effectively collaborating with pharmacists, healthcare providers, and other team members.
  • Maintained a clean and organized workspace that promoted efficiency while prioritizing patient confidentiality requirements per HIPAA guidelines.
  • Assisted in reducing medication errors through meticulous attention to detail when labeling prescription bottles.
  • Counted and labeled prescriptions with correct item and quantity.
  • Collected co-payments or full payments from customers.
  • Entered and processed patients' prescriptions into internal system.
  • Stocked, labeled, and inventoried medication to keep accurate records.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.

Customer Service Representative

Walgreens
01.2021 - Current
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Reduced process inconsistencies and effectively trained team members on best practices and protocols.
  • Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
  • Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
  • Delivered prompt service to prioritize customer needs.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Maintained up-to-date knowledge of product and service changes.

Education

High School Diploma -

Hillcrest High School
Tuscaloosa, AL
05-2020

Skills

  • HIPAA compliance
  • Medication packaging
  • Labeling accuracy
  • Medication dispensing
  • Insurance verification
  • Insurance billing
  • Dosage form preparation
  • Team collaboration
  • Answering customer questions

Certification

  • Licensed Pharmacy Technician - State Boards of Pharmacy.

Timeline

Licensed Pharmacy Technician

Walgreens Pharmacy
09.2023 - Current

Shift Leader

Walgreens
01.2023 - Current

Customer Service Representative

Walgreens
01.2021 - Current

High School Diploma -

Hillcrest High School

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Xavier Moore