Summary
Work History
Education
Skills
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Timeline
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Xavier Morales

Dayton,VA

Summary

Proven to enhance customer satisfaction and streamline operations, my tenure at Wendys Restaurant showcased my cooking expertise and exceptional customer service skills. Leveraging strong organizational abilities and a commitment to sanitation practices, I consistently exceeded performance goals, contributing to a 20% increase in repeat business. My collaborative approach and problem-solving prowess have been pivotal in fast-paced environments. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Work History

Cook

Wendys Resturant
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
  • Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.

Production Worker

Shenandoah Growers
  • Followed safety procedures and guidelines to maintain safe working environments.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
  • Resolved issues quickly to maintain productivity goals.
  • Organized work to meet demanding production goals.
  • Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
  • Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
  • Inspected and adjusted work performed to meet expectations.
  • Took on additional shifts during peak work periods to keep projects on schedule.
  • Assembled and tested various products to meet production requirements and quality control standards.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
  • Participated in regular meetings with team members to discuss production updates.
  • Maintained a clean and organized work environment, promoting safety and productivity.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
  • Complied with safety, health, and environmental regulations as prescribed by law.
  • Managed workload effectively under pressure during peak periods while maintaining focus on quality control measures.
  • Completed daily orders with expert picking and packing of shipments.
  • Ensured timely completion of orders through effective time management and multitasking skills.
  • Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
  • Improved team collaboration through effective communication and coordination with coworkers.
  • Inspected items to identify discrepancies and damages and reported to supervisor.
  • Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
  • Complied with company policies and industry regulations throughout all packing activities, promoting a safe working environment.
  • Protected materials for transport by correctly packaging products in boxes and crates.
  • Collaborated with team members to achieve daily goals and meet company objectives.
  • Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
  • Fastened and labeled containers on pallets, added stretch and shrink wrap and signed pick tickets to protect items and confirm accuracy of orders.
  • Increased accuracy of packed items by diligently following packing lists and verifying product information.

Line Worker

Virginia Poultry Growers Co-op
  • Collaborated with team members to meet daily quotas and improve overall productivity on the line.
  • Participated in training sessions to enhance skills and knowledge.
  • Adapted quickly to changing production schedules, effectively managing workload to meet deadlines consistently.
  • Mastered various roles within the assembly line, showcasing versatility and adaptability that contributed to increased operational efficiency.
  • Used equipment properly to avoid workplace hazards or injuries.
  • Enhanced workplace safety by strictly following safety protocols and participating in relevant training programs.
  • Ensured consistent product quality through rigorous quality control checks and adherence to company standards.
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Demonstrated flexibility in adjusting work hours or tasks according to fluctuating production needs or emergencies.
  • Weighed and measured items to prevent waste and meet quality standards.
  • Assembled and installed products on production lines according to established guidelines.
  • Supported current production needs by moving items between equipment, conveyors, and staging areas.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Supported cross-functional teams during peak periods or staff shortages to maintain optimal productivity levels.
  • Maximized production efficiency by streamlining assembly line processes and optimizing workstation layouts.
  • Maintained machinery to prevent overloads and avoid malfunctions.

Front Desk Receptionist

Virginia Unemployment Office
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Developed strong working relationships with team members, fostering a positive work environment.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Maintained accurate records of visitor logs for security purposes and compliance with company policies.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Collaborated with other departments to ensure smooth inter-departmental communication and coordination of guest needs.
  • Streamlined office operations for improved productivity with effective organization and communication skills.
  • Contributed to increased online reviews by consistently providing stellar customer service experiences at the front desk reception area.
  • Boosted staff morale through effective teamwork and clear communication amongst colleagues in various departments.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.

Overnight Stocker

Walmart
  • Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
  • Removed all boxes and related trash from sales floor and processed through compactors.
  • Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
  • Scanned shelves and product cases to locate expired, outdated, and spoiled items.
  • Collaborated with fellow team members, ensuring consistent communication and task distribution for a successful restocking process.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Maintained neat, organized stockroom free of hazards.
  • Consistently met or exceeded established stocking goals while maintaining accuracy in product placement throughout the store.
  • Maintained a safe working environment by adhering to company safety procedures and promptly addressing potential hazards.
  • Inspected floor displays, noted missing items, and immediately replenished merchandise.
  • Provided excellent customer service when encountering early morning shoppers, answering questions, and offering assistance as needed.
  • Streamlined overnight stock processes by implementing efficient organization and product placement techniques.
  • Received, sorted and processed incoming stock and materials to prepare the stock for storage or shipment.
  • Swept, dusted and mopped floor to perform regular cleaning and comply with sanitation standards.
  • Promoted a positive work atmosphere among team members through respectful collaboration and open communication channels during overnight shifts.
  • Minimized out-of-stock occurrences by diligently maintaining accurate inventory records and timely replenishing shelves as needed.
  • Responded to customer queries and complaints regarding stock and merchandise to resolve issues and increase satisfaction.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Contributed to loss prevention efforts by monitoring stock levels, identifying discrepancies, and reporting concerns to management.
  • Expedited store opening preparation, completing all assigned tasks before business hours commenced each morning.
  • Kept work areas neat, clean and free from debris.
  • Managed orders to verify accuracy of incoming and outgoing shipments.
  • Contributed to development of new systems and stocking procedures to improve overall stock organization and management.
  • Inspected inventory to identify shortages and maintain consistent inventory.
  • Supported store operations by efficiently unloading delivery trucks and properly sorting merchandise according to department needs.
  • Stocked designated items on shelves, end caps and displays.
  • Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
  • Labeled products, rotated stock and fronted merchandise for appealing display.
  • Stocked shelves to match planogram images and instructions.
  • Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
  • Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
  • Moved merchandise using forklifts, pallet jacks and hand trucks.
  • Interacted with guests in friendly and knowledgeable way.
  • Moved cardboard, plastic ties, and other debris from unboxing to trash.
  • Greeted customers and directed to requested products.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.
  • Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
  • Safely and securely loaded items to prevent damage during transport.

Pallet Jack Operator

SYSCO Food Services
  • Improved warehouse efficiency by skillfully operating pallet jacks for transporting materials and organizing inventory.
  • Transported products with electric pallet jack to prepare for shipping.
  • Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
  • Verified label displays for accuracy of box content.
  • Contributed to a well-organized warehouse environment through the effective use of pallet jacks in relocating stock items.
  • Displayed excellent time management skills through punctual completion of assigned duties while maintaining precision in handling materials with the pallet jack.
  • Promoted a safe working environment by conducting regular safety checks on all pallet jack equipment before operation.
  • Prepared boxes of [Products] and stacked pallets.
  • Upheld high-quality standards in all aspects of work performance, consistently achieving targets for order accuracy and efficiency as a Pallet Jack Operator.
  • Delivered products to correct dock area and shrink-wrapped palletized orders.
  • Reduced workplace injury rates by adhering to strict safety protocols while handling heavy loads with pallet jack equipment.
  • Collaborated with coworkers to complete large-scale projects efficiently, utilizing expert knowledge of pallet jack operations.
  • Operated warehouse vehicles and equipment to move pallets and crates for deliveries.

Education

Harrisonburg High School
Harrisonburg, VA
06.2019

Skills

  • Customer Service
  • Cooking
  • Cleaning and organization
  • Food handling
  • Food Preparation
  • Strong attention to safe food handling procedures
  • Frying
  • Cooking techniques
  • Sanitation
  • Supply Restocking
  • Surface cleaning
  • Hospitality and service industry background
  • Food presentation
  • Kitchen equipment operation and maintenance
  • Sanitation Practices
  • Grilling
  • Contamination prevention
  • Food Waste Reduction
  • Performance Improvement
  • Food plating and presentation
  • Portion Control
  • Food Plating
  • Hospitality service expertise
  • Order Verification
  • Grilling expertise
  • Beautiful presentation of food
  • Sauce making
  • Ingredients measuring
  • Allergen awareness
  • Effective planner
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Customer Relations
  • Problem Resolution
  • Call center experience
  • Conflict Resolution
  • Money handling abilities
  • Complaint Handling
  • Complaint resolution
  • Payment Processing
  • Client Relations
  • Customer satisfaction measurement
  • Call Center Operations
  • Scheduling
  • Follow-up skills
  • Call Management
  • Product Knowledge
  • Paperwork Processing
  • Appointment Scheduling
  • Order Processing
  • Team Development
  • Documentation
  • Administrative Support
  • Prioritization
  • De-Escalation Techniques
  • Live chat support
  • Customer Education
  • Dispute Resolution
  • Product Sales
  • Coordination
  • Assertiveness
  • Order Fulfillment
  • Sales expertise
  • Recordkeeping strengths
  • Research
  • Account Management
  • Reading Comprehension
  • Office equipment proficiency
  • Conflict Mediation
  • Stock management
  • Service standard compliance
  • Document Control
  • Brand representation
  • Key holder experience
  • Warehousing functions

Languages

Spanish
Native or Bilingual

Timeline

Cook

Wendys Resturant

Production Worker

Shenandoah Growers

Line Worker

Virginia Poultry Growers Co-op

Front Desk Receptionist

Virginia Unemployment Office

Overnight Stocker

Walmart

Pallet Jack Operator

SYSCO Food Services

Harrisonburg High School

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Xavier Morales