Xavier Morris
Cypress
Summary
Customer Service professional with 10+ years of experience, seeking an opportunity in customer support. A self-motivated innovator with a record of success in troubleshooting and problem resolution. Demonstrates strong communication skills and the ability to establish rapport with clients. Leads by example and establishes a professional work environment based on respect. Technical proficiency in MS Word, Excel, Power point, outlook, and teams. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
Work History
Alarm Dispatcher
Avantguard Monitoring/
Ogden, UT
04.2022 - Current
- Process alarm signals quickly, accurately and professionally while managing stressful situations.
- Dispatch the proper authorities to subscribers locations in emergencies, verify that help is on the way, and notify responsible parties.
- Assist our alarm company partners with alarm system tests to ensure subscriber’s alarms are working properly.
- Accurately document all responses for the alarm on the computer. Learn and use new software to complete multiple tasks.
- Engaging in ongoing training and development opportunities to ensure the accurate handling of alarms and to foster our professional growth with our team.
Customer Service Representative
The Home Depot Inc
Huntington Beach, CA
09.2015 - 11.2019
- In charge of all online BOPIS (Buy Online Pick Up In Store) orders including selling, receiving and arraigning pick up or delivery for all customers.
- Helped company attain the highest customer service ratings. Earned 100% marks in all categories including communication skills, listening skills, problem resolution and politeness.
- Commended for initiative, enthusiasm, tenacity, persuasiveness, intense customer focus and dependability in performance evaluations. Handle customer inquiries, complaints, billing questions and payment extension/service requests.
- Calm angry callers, repair trust, locate resources for problem resolution and design best-option solutions.
- Exceeded customer expectations by locating hard to find items, and recommending alternative options for out of stock merchandise.
- Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items (10% off or$25 dollars etc.)
Sales Associate
The Home Depot Inc
Huntington Beach
09.2014 - 04.2015
- Maintain constant presence on sales floor to address customer needs.
- Guided customers to products, answered questions about product, gave customers additional information for uses or how to install the merchandise.
- Consistently generated additional revenues utilizing thorough product knowledge and friendly sales techniques to up-sell product specials and complementary items (10% off or $25 dollars etc.)
- Conversed with customers and assisted them in choosing the right product for their project.
Cashier
The Home Depot Inc
Huntington Beach, CA
03.2014 - 09.2014
- Cash handling, balance drawer, petty cash, and place orders for inventory.
- Manager in training: such duties involve opening and closing the registers.
- Approving overrides, assisting in the training of new cashiers, monitoring cash limits.
- Making supervisory decisions, scheduling lunch breaks, and ensuring quality customer service at all times.
Material Handler
RR Donnelley & Sons Co
Torrance, CA
01.2011 - 12.2013
- Transferred product from conveyer belt and palletized with the use of a mechanical robot.
- Installed and removed plating material for offset printing.
- Assisted press operators and Assistant operators maintain proper web Configuration.
- Maintained accurate count of palletized magazine signatures.
- Roll tended and assured that the press ran according without any mishaps.
Education
High School Diploma -
AUHSD Independent Studies
Anaheim, CA03-2011
Skills
- Emergency Alarm Monitoring
- Works Well Under Pressure
- Emergency Procedures
- Emergency Call Response
- Ability to type a minimum of 35 WPM
- Microsoft Power Point
- Microsoft Excel
- Microsoft Office Word
- Flexibility and Adaptability
- Problem Solving
- CCTV camera technicalities
- Complaint resolution
- Call Routing
- Data Entry
- Critical Thinking
- Prioritizing Situations
Languages
English
Professional
Accomplishments
- 15+ Awards For Customer Service
Timeline
Alarm Dispatcher
Avantguard Monitoring/
04.2022 - Current
Customer Service Representative
The Home Depot Inc
09.2015 - 11.2019
Sales Associate
The Home Depot Inc
09.2014 - 04.2015
Cashier
The Home Depot Inc
03.2014 - 09.2014
Material Handler
RR Donnelley & Sons Co
01.2011 - 12.2013
High School Diploma -
AUHSD Independent Studies
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