Summary
Overview
Work History
Education
Skills
Timeline
AccountManager

Xavier Nall

Customer Service Specialist
Austell,GA

Summary

Customer Service Specialist with 5 years of experience bringing in top-notch skills in oral and written communication, I have a record of accomplishment of success in improving customer satisfaction, increasing sales, and boosting productivity. At Castle Branch, I increased productivity by 17% while also increasing sales at Papa John’s by 25%. I am highly organized, detail-oriented, and have excellent analytical problem-solving skills. I take immense pride in enhancing customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty and have a proven ability to build long-term relationships with clients.

Overview

6
6
years of professional experience

Work History

Human Resources Specialist

Army Reserve
08.2021 - Current
  • Process new soldier information, including the entry of confidential information into the HRIS system and creation of the HR employee file
  • Review personnel actions requested to ensure compliance with policies and regulations
  • Plans, organizes, and directs the activities of military personnel programs, ensuring that the military personnel section complies with legal and regulatory requirements and meets clients and soldiers needs
  • Ensure accuracy of personnel data system (PDS) and perform functional reviews of data reliability
  • Provides training and briefings on current and proposed policies for assigned military personnel
  • Conducted compliance training to reduce liability risks and operate effectively

Supply Clerk

New Hanover Regional Medical Center
10.2020 - 08.2021
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures.
  • Using specific computer systems to keep track of over 2000 inventory and supply items
  • Maintaining equipment inventories and ordering supplies as needed through perpetual inventory systems
  • Managing ACLS Blue carts and BLS crash carts and delivering to designated locations as required
  • Providing customer service by answering questions and resolving complaints for nurses, physicians, and patients

Verification Specialist

Castle Branch
06.2020 - 12.2020
  • Checked documents for appropriate coding, catching errors and making revisions
  • Checked all contact information from research subjects for accuracy and implemented it into the company's computer system
  • Maintained confidentiality when addressing sensitive information with tact and diplomacy
  • Developed practical and comprehensive lines of questioning to encourage communications with the client during the interview process

Manager

Papa Johns
11.2016 - 06.2020
  • Managed the performance of team members, conducted performance appraisals, and promotion recommendations
  • Held associates accountable for meeting established operational guidelines, brand standards, customer service expectations, and company policies
  • Supported back office procedures, including hiring and employment processes
  • Greeted and encouraged feedback from customers, utilizing feedback to implement positive changes within the company
  • Trained employees and marketed in order to maximize team performance and increase overall sales.

Education

Nursing

Chattahoochee Technical College
08.2022 - Current

Licenses & Certifications Microsoft PowerPoint - undefined

US Army Microsoft Word - undefined

Certification - Microsoft Excel 2013 Certification -

Fort Jackson Army Base

Skills

Critical thinkingundefined

Timeline

Nursing

Chattahoochee Technical College
08.2022 - Current

Human Resources Specialist

Army Reserve
08.2021 - Current

Supply Clerk

New Hanover Regional Medical Center
10.2020 - 08.2021

Verification Specialist

Castle Branch
06.2020 - 12.2020

Manager

Papa Johns
11.2016 - 06.2020

Licenses & Certifications Microsoft PowerPoint - undefined

US Army Microsoft Word - undefined

Certification - Microsoft Excel 2013 Certification -

Fort Jackson Army Base
Xavier NallCustomer Service Specialist