Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xavier Nunez

Boston

Summary

A highly motivated and enthusiastic individual with strong communication and interpersonal skills. The ability to provide excellent customer support and build positive relationships with clients. I am able to demonstrate commitment to delivering timely solutions and exceeding customer expectations, with a passion for learning and adapting to new environments. Lastly someone reliable and willing to learn and grow while being able to contribute to the vision of the company Hardworking about learning the field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offering administrative, relationship-building and problem-solving abilities.

Overview

16
16
years of professional experience

Work History

Driver

Amazon Flex
01.2021 - Current
  • Operate my own vehicle in a safe and legal manner while following routes and schedules to deliver packages to client homes
  • Communicate with the support team and customer while providing excellent customer service and resolving customer complaints
  • Followed all relevant traffic laws and safety regulations.
  • Experience in utilizing handheld devices, smartphones, and GPS systems to track packages and communicate with dispatchers
  • Delivered goods and products to customer on time and in excellent condition.
  • Kept detailed mileage and fuel reports to track overall fuel costs.

CEO

Blow Me Dry Hair Salon
01.2015 - 01.2021
  • Have demonstrated exceptional work in financial management, market analysis, and customer relationship enhancement
  • Able to substantially increase net margins and customer retention, positioning long-term success and market leadership
  • Able to provide Financial Management and Budgeting
  • Achieved company growth by implementing strategic plans and streamlining operations.
  • Created a positive work culture, resulting in increased employee satisfaction and retention rates.

Logistics Coordinator/ Dispatcher

BMW
01.2012 - 01.2015
  • Create and close RO’s for the sales department
  • Assistant to the preowned inventory sales manager department
  • Efficiently and accurately review and process orders, while effectively dispatching delivery vehicles on a daily basis
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.
  • Focus on timely scheduled deliveries and prepare vehicle shipping, paperwork and vehicle delivery with the best care and service
  • Collaborated with sales and customer service teams to address client concerns and expedite orders when necessary.
  • Understand organizational logistics for efficient sales order fulfillment while having knowledge of company inventory
  • Ensured compliance with industry regulations, reducing the risk of fines or penalties.
  • Communicate with sales and other departments to confirm order specifics, payments, or delivery addresses
  • Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
  • Tracked orders and notified sales of status or potential delays.
  • Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Valet Manager

VPNE
01.2009 - 01.2012
  • Focus on recruiting, training, and assigning work to valet staff of over15 employees on a daily basis
  • Creating work schedules for valet staff while completing and submitting documentation and audit reports
  • Ensuring efficient parking management to provide best customer service
  • Managing my team to achieve quarterly targets and ensure we meet company goals
  • Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
  • Handled customer complaints professionally, working towards swift resolution and maintaining client satisfaction.
  • Oversaw staff scheduling, ensuring adequate coverage during peak periods without sacrificing quality of service.
  • Trained new team members in proper valet procedures, ensuring consistent high-quality service.
  • Implemented tracking systems for keys and vehicles, reducing instances of lost or misplaced items.
  • Reduced wait times for customers by implementing efficient vehicle retrieval systems.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Assigned duties or work schedules to employees for adequate shift coverage.

Education

Stranahan High School
Fort Lauderdale, FL

Skills

  • Strategic Planning and Business Development
  • Digital Marketing and Social Media Management
  • Customer Retention Strategies
  • Customer Service Excellence
  • Operational Efficiency Improvement
  • Leadership and Team Management
  • Data Analysis and Decision Making
  • Brand Building and Reputation Management
  • Project Management
  • Clean driving record
  • Customer service
  • Valid Driver's license
  • Time management

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Driver

Amazon Flex
01.2021 - Current

CEO

Blow Me Dry Hair Salon
01.2015 - 01.2021

Logistics Coordinator/ Dispatcher

BMW
01.2012 - 01.2015

Valet Manager

VPNE
01.2009 - 01.2012

Stranahan High School

Similar Profiles

CREATE PROFILE
Xavier Nunez