XAVIER OWENS
Houston,TX
Summary
A passionate Implementation and Project Management professional with proven experience in leading implementation projects to exceed client expectations. Demonstrated deep product and technical knowledge expertise, such as data integration, software design/testing, and training end-users. Implemented scalable software platforms for 100+ clients, leading to successful software transformations for their businesses. An innovative mind that has developed and nurtured relationships with internal and external resources.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Technical Implementation Manager
AMN Healthcare
02.2023 - Current
- Directs Managed Service Programs (MSP) implementations with support from the Implementation Director and implementation tools.
- Participates in solution design calls and developing plans, methods, and procedures.
- Manages project plans, and program deliverables from the corporate support role. Includes the creation of document storage, and templates.
- Creates reports, presentations, process flows, program manuals, training materials, and any other documents required to support a Managed Service program and its subcontracted vendors ensuring compliance, understanding, and reporting of all activities associated with the project.
- Leads the set-up, build, and testing of the Vendor Management System (VMS).
- Responsible for completion and Quality Assurance.
Implementation Consultant
NFP
10.2020 - 04.2022
- Led in requirements gathering, determining key milestones, and developing timelines for initial implementations and site updates.
- Designed, configured, and customized bswift's software platform.
- Created UAT plans to test the site's success and confirm the completion of data migrations/integrations.
- Educated and trained clients by providing end-user support during and after implementation, such as troubleshooting or product demonstrations.
HCM Cloud Consultant
Oracle Corporation
08.2018 - 10.2020
- Demonstrated functional configurations and process designs of Oracle's Fusion Cloud Technology to HR leaders, which provided insight into acquiring scalable and enhanced HR business processes.
- Conducted kick-off and discovery meetings with key client stakeholders, to help drive the build of Oracle Fusion Cloud HCM modules during the implementation process.
- On-boarded new clients onto Oracle's HCM Cloud platform with the Customer Success team following the go-live phase.
Education
BBA - Business Management
Prairie View A&M University
Prairie View, TX05.2018
Skills
- SaaS Applications
- Smartsheet
- Salesforce
- Postman
- Azure DevOps
- Data Mapping/Migration
- API/SFTP Integrations
- HTML Coding
- Microsoft Office
- Google Workspace
- Technical Project Management
- User Acceptance Testing
- Agile Methodology
- Implementation and Configuration
- Requirements Analysis
- Lean Six Sigma
Certification
- Oracle SaaS - 2018
- bswift - 2020
- Lean Six Sigma White Belt Certification - 2024
Timeline
Technical Implementation Manager
AMN Healthcare
02.2023 - Current
Implementation Consultant
NFP
10.2020 - 04.2022
HCM Cloud Consultant
Oracle Corporation
08.2018 - 10.2020
BBA - Business Management
Prairie View A&M University
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