Overview
Work History
Education
Skills
Timeline
Generic

Xavier Pacchiana

Henderson,NV

Overview

14
14
years of professional experience

Work History

Game Operator

Excalibur Hotel & Casino
06.2010 - 03.2013
  • Memorized games and rules to facilitate positive entertainment experience.
  • Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
  • Assisted with ticket redemption and provided prize selection to customers.

Spa Attendant

Excalibur Hotel & Casino
03.2013 - 03.2017
  • Managed front desk by answering phones, scheduling appointments and greeting guests.
  • Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
  • Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.

Front Desk Clerk

New York New York Hotel & Casino
03.2017 - 12.2022
  • Greeted visitors and customers upon arrival, offered assistance and answered questions.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Collected room deposits, fees and payments.

On-Site Community Associate

Firstservice Residential
01.2023 - 10.2023
  • Monitored and documented sensitive data such deeds and property release forms.
  • Conducted tours of community clubhouse, described features and promoted services for weddings and social events.
  • Coordinated with different service providers to maintain front yards and common areas of all 385 homes.
  • Prepared and processed applications, initial payments and security documentation for new residents.
  • Coordinated Board meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.

Front Desk Agent

MGM Grand Casino
01.2024 - Current
  • Collected room deposits, fees, and payments.
  • Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
  • Resolved guest issues promptly, resulting in positive feedback and return visits.

Education

High School Diploma -

Silverado High School
Las Vegas, NV
08.2012

Skills

  • POS Transactions
  • Appointment Confirmation
  • Multi-Line Phone Systems
  • Making Reservations

Timeline

Front Desk Agent

MGM Grand Casino
01.2024 - Current

On-Site Community Associate

Firstservice Residential
01.2023 - 10.2023

Front Desk Clerk

New York New York Hotel & Casino
03.2017 - 12.2022

Spa Attendant

Excalibur Hotel & Casino
03.2013 - 03.2017

Game Operator

Excalibur Hotel & Casino
06.2010 - 03.2013

High School Diploma -

Silverado High School

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Xavier Pacchiana