Xavier Pacchiana
Henderson,NV
Overview
14
14
years of professional experience
Work History
Game Operator
Excalibur Hotel & Casino
2010.06 - 2013.03
- Memorized games and rules to facilitate positive entertainment experience.
- Greeted and informed customers about attractions, promotions and current prices to foster outstanding hospitality and service.
- Assisted with ticket redemption and provided prize selection to customers.
Spa Attendant
Excalibur Hotel & Casino
2013.03 - 2017.03
- Managed front desk by answering phones, scheduling appointments and greeting guests.
- Washed, dried and folded towels to keep laundry area and dressing rooms clean and properly stocked.
- Carried out regular walk throughs of entire spa to verify cleanliness, working facilities and adequate stock levels of guest amenities and linens.
Front Desk Clerk
New York New York Hotel & Casino
2017.03 - 2022.12
- Greeted visitors and customers upon arrival, offered assistance and answered questions.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Collected room deposits, fees and payments.
On-Site Community Associate
Firstservice Residential
2023.01 - 2023.10
- Monitored and documented sensitive data such deeds and property release forms.
- Conducted tours of community clubhouse, described features and promoted services for weddings and social events.
- Coordinated with different service providers to maintain front yards and common areas of all 385 homes.
- Prepared and processed applications, initial payments and security documentation for new residents.
- Coordinated Board meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
Front Desk Agent
MGM Grand Casino
2024.01 - Current
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
High School Diploma -
Silverado High School
Las Vegas, NV08.2012
Skills
- POS Transactions
- Appointment Confirmation
- Multi-Line Phone Systems
- Making Reservations
Timeline
Front Desk Agent
MGM Grand Casino
2024.01 - Current
On-Site Community Associate
Firstservice Residential
2023.01 - 2023.10
Front Desk Clerk
New York New York Hotel & Casino
2017.03 - 2022.12
Spa Attendant
Excalibur Hotel & Casino
2013.03 - 2017.03
Game Operator
Excalibur Hotel & Casino
2010.06 - 2013.03
High School Diploma -
Silverado High School
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