Immanuel Fletcher-Greene
East Stroudsburg,PA
Summary
Correctional Officer with history of exercising sound judgment and reasoned thinking during crisis events. Develops strong rapport with prisoners and colleagues. Excellent command of detention center safety, security and emergency management protocols. Skilled in managing correctional functions and monitoring inmate behavior. Employs sound judgment and verbal de-escalation tactics to maintain order and prohibit dangerous situations. Skillfully detects contraband during cell searches. Committed Correctional Officer with passion for criminal justice. Experienced in maximum and medium security locations. Extensively trained in suicide prevention and defensive tactical techniques.
Overview
8
8
years of professional experience
Work History
Correctional Officer
Pike County Correctional Facility
08.2023 - Current
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Facilitated rehabilitation programs for inmates, promoting positive behavioral changes and reducing recidivism rates.
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Monitored visitation sessions to ensure compliance with established guidelines and maintain facility security.
Correctional Officer
Northampton County
01.2023 - 08.2023
- Escorted inmates to and from cells, court, hospitals and medical appointments.
- Conducted routine and emergency head counts.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls and showers.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Observed behavior of residents individually and in groups.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Made rounds at specified intervals and conducted head counts and roll calls.
City Carrier Assistant
United States Postal Service, USPS
12.2021 - 10.2022
- Planned and cased mail in sequence of delivery for designated route.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Operated vehicles and equipment to transport packages and mail pieces.
- Collected mail from letter boxes on specific route both on foot and by vehicle.
- Explained mail regulations, policies or procedures to postal customers.
- Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy.
- Loaded and secured items in trucks to avoid damage to parcels during delivery.
- Engaged customers with pleasant demeanor and offered to help with mail-related issues
- Operated vehicles and equipment to transport packages and mail pieces
Route Sales Representative
Frito Lay
01.2020 - 11.2021
- Boosted revenues by upselling and cross-selling products to new and established customers.
- Displayed products properly at customer sites and according to company specifications and policies.
- Maintained accurate accounts by documenting orders, collecting payments and issuing receipts for every purchase.
- Executed safety practices and inventory loading without customer complaints, accidents or lost-time.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Determined best routes for driving to customer sites, accounting for such factors as weather and road construction
- Identified customers' needs and provided information on appropriate products in effort to promote cross-selling
Forklift Operator
Nestle
09.2018 - 12.2019
- Verified functionality of forklifts through performance of preventive maintenance and effective troubleshooting of malfunctions.
- Coordinated with other lift truck drivers and production personnel to process orders efficiently.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Coordinated team member movements based on current needs, avoiding safety concerns or delays.
- Removed orders from storage, wrapped and staged for shipments.
- Removed debris and waste materials from machinery to reduce possibility of clogs and malfunctions
- Communicated with floor managers to determine merchandise placement
- Coordinated with other lift truck drivers and production personnel to process orders efficiently
- Inspected equipment for defects and performed repairs or maintenance tasks
Sales Associate
New Balance
10.2015 - 12.2019
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
- Completed regular cycle counts and inventory audits.
- Monitored deliveries by checking merchandise against invoice paperwork and notifying supervisor of discrepancies.
- Helped customers locate products and checked store system for merchandise at other sites
- Engaged with customers to build rapport and loyalty
Wireless Specialist
Russell Cellular Verizon Wireless
06.2017 - 05.2018
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
- Monitored entrances and exits to promote store safety and minimize product loss.
- Operated product tools, equipment, and point of sale terminals.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA02.2023
Skills
- Merchandise Sales
- Inventory Control
- Cross-Selling
- Product Delivery
- Vehicle Systems Expertise
- Vehicle inspections
- Safety and compliance
- Familiarity with DOT regulations
- Knowledge of state roads and highways
- Stocking and Replenishing
- Merchandising Knowledge
- Relationship building
- Device Scanning
- Residential Customer Service
Timeline
Correctional Officer
Pike County Correctional Facility
08.2023 - Current
Correctional Officer
Northampton County
01.2023 - 08.2023
City Carrier Assistant
United States Postal Service, USPS
12.2021 - 10.2022
Route Sales Representative
Frito Lay
01.2020 - 11.2021
Forklift Operator
Nestle
09.2018 - 12.2019
Wireless Specialist
Russell Cellular Verizon Wireless
06.2017 - 05.2018
Sales Associate
New Balance
10.2015 - 12.2019
High School Diploma -
Penn Foster Career School