Xavier Pannell
Mount Juliet,TENNESSEE
Summary
Focused customer service professional with 8 years of experience. Proactive problem-solving skills allow for easy navigation through challenges, leading to efficient solutions and continuously improved outcomes. Exceptional customer service skills have garnered glowing testimonials and built long-term loyalty. Attention to detail and excellent interpersonal skills form the core professional character, fostering strong relationships with both colleagues and customers. Proficient in Microsoft Outlook, Word, and understands the value of CRM software.
Overview
12
12
years of professional experience
Work History
Apprentice Optician
Target Optical
Smyrna, TN
08.2021 - Current
- Consistently assisted licensed opticians in providing high-quality optical services.
- Processed average of 15 prescriptions daily, ensuring accuracy and prompt service to meet customer demands
- Conducted 150+ frame and lens adjustments per week, resulting in zero returns due to fit issues.
- Reduced wait times by 20% through implementation of efficient appointment management system in collaboration with doctor's office.
- Participated in 10+ hours of continuing education per quarter, staying up-to-date with latest industry practices and technologies.
Delivery Driver, Shipping
Distant Winds LLC
LaVergne, TN
11.2020 - 08.2021
- Maintained 99% on-time delivery rate over 10-month period, exceeding company targets.
- Handled average of 200 packages per day, ensuring accurate and timely delivery to customers
- Achieved 98% customer satisfaction score, as indicated by post-delivery surveys.
Freelance Social Media Marketing/Management
Neon Stanza/All In Properties Nashville
Nashville, TN
01.2012 - 03.2021
- Grew All In Properties' Instagram daily views to 200 percent in 11-month period, improving brand visibility and engagement.
- Generated average of 6 posts per month for All In Properties, enhancing social proof and credibility.
- Drove 10% increase in average booking value through upselling strategies promoted on social media.
- Successfully coordinated booking of over 60 artists for Music In The Middle Music Festival, serving as key liaison between artist management and talent booking teams, which contributed to festival's 2000 person attendance.
Server/Caterer
Patron Platinum Club
Nashville, TN
12.2016 - 03.2020
- Achieved reputation for consistently delivering exceptional friendly and fast customer service.
- Mastered wide variety of specialty cocktails, showcasing extensive knowledge of menu.
- Successfully catered and served prestigious 5-course meal paired with curated wine-tasting experience for esteemed guest and renowned artists attending CMA awards.
Barback
Jason Aldean's Kitchen, Rooftop Bar
Nashville, TN
06.2018 - 03.2019
- Fulfilled exceptional customer and bartender support in high-traffic tourist attraction.
- Proactively monitoring inventory levels and restocking supplies as needed.
- Meticulously prepared garnishes while enhancing presentation and quality of each beverage served
Customer and Technical Support Associate
TaxExact Software, Inc.
Murfreesboro, TN
01.2014 - 05.2014
- Prepared technical responses to requests for quotes, assigning costs, timeframes and alternative solutions.
- Provide excellent customer support and technical assistance related to TaxExact software to ensure highest level of customer satisfaction.
- Skilled in active listening, problem-solving and ability to effectively navigating complex situations to deliver prompt resolutions
- Managed over 30 customer calls per day
Education
Some College (No Degree) - Mass Communication
Motlow State Community College
Smyrna, TN01-2011
High School Diploma -
Riverdale High School
Murfreesboro, TN01-2006
Skills
- Trouble Shooting
- Customer Service
- Rapid Tech Adaptation
- Effective Time Utilization
- Product Upselling
- Billing Processing
- Computer Literacy
- Critical Thinking
- Interpersonal Communication
- Telephone Etiquette
Interests
- Videography/Editing
- Music Production
- Weightlifting
- Skateboarding
Affiliations
Extensive Experience in Videography and Video Editing: I have amassed several years of experience as a videographer and video editor, both in a professional capacity and through personal projects, consistently striving to elevate my skills and knowledge in the field.
Ongoing Pursuit of Software Engineering: Currently, I am actively engaged in self-directed learning to acquire proficiency in software engineering. I am also poised to embark on further formal education in this discipline in the near future.
Former Avid Skateboarder: For an extended period, I was an avid skateboarder, an experience that not only cultivated my perseverance but also honed my ability to perceive the world in a unique and insightful manner, setting me apart from most.
Emerging Music Producer: I have recently delved into the realm of music production and consider myself a novice in this endeavor. Utilizing various software tools and a beat machine, I passionately engage in music production, aspiring to refine my skills in this creative domain."
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Go confidently in the direction of your dreams. Live the life you have imagined
Henry David Thoreau
Timeline
Apprentice Optician
Target Optical
08.2021 - Current
Delivery Driver, Shipping
Distant Winds LLC
11.2020 - 08.2021
Barback
Jason Aldean's Kitchen, Rooftop Bar
06.2018 - 03.2019
Server/Caterer
Patron Platinum Club
12.2016 - 03.2020
Customer and Technical Support Associate
TaxExact Software, Inc.
01.2014 - 05.2014
Freelance Social Media Marketing/Management
Neon Stanza/All In Properties Nashville
01.2012 - 03.2021
Some College (No Degree) - Mass Communication
Motlow State Community College
High School Diploma -
Riverdale High School