Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
Generic
Xavier Phanthongphay

Xavier Phanthongphay

Portland,OR

Summary

Highly skilled in security operations, with background as TSA Agent. Bring solid experience in passenger and baggage screening, security regulations enforcement, and emergency response management. Demonstrate strong interpersonal skills, ability to handle stressful situations calmly, and commitment to maintaining safety and security at all times. Previous work has significantly contributed to enhanced security and passenger satisfaction. Able to adapt and learn quickly can handle an erratic environment without getting overwhelmed.

Overview

2
2
years of professional experience

Work History

TSA Agent

TSA
Portland, OR
12.2023 - Current
  • Monitored passenger flow to ensure that travelers were efficiently processed through the checkpoint.
  • Assisted in training newly hired agents on proper screening procedures.
  • Enforced security policies and protocols to maintain a safe environment throughout the airport facility.
  • Provided customer service assistance to passengers needing special attention or help navigating the airport.
  • Operated X-ray machines and body scanners to detect prohibited items such as weapons, explosives, and drugs.
  • Utilized metal detectors and pat-down techniques, when necessary, during security checks.
  • Responded quickly to emergency situations involving potential threats or violations of safety regulations.
  • Upheld strong customer service standards while completing screenings.
  • Maintained professional standards in fast-paced, intense environments, 40 hours a week.

Basketball Camp Coach

Astoria High School
Astoria, OR
02.2023 - 03.2023
  • Organized and ran drills to teach basketball fundamentals such as dribbling, passing, shooting and defense.
  • Ensured the safety of all campers by supervising on-court activities and enforcing rules.
  • Developed individual player skills through instruction and demonstration.
  • Created a positive atmosphere where campers could improve their game in an enjoyable environment.
  • Coordinated with other coaches to develop game strategies appropriate for each age group at camp.
  • Instructed players on the importance of teamwork, good sportsmanship and respect for opponents.
  • Mentored young athletes on how to become better teammates both on and off the court.
  • Fostered a positive team environment, emphasizing teamwork, discipline, and sportsmanship.
  • Managed assistant coaches and support staff, delegating tasks and responsibilities effectively.

Cook

Takahashi
Portland, OR
10.2022 - 11.2022
  • Organized storage areas for efficient usage of space.
  • Inspected kitchens for sanitary conditions before the start of each shift.
  • Resolved customer complaints regarding food quality or services provided.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Checked quality of food products to meet high standards.
  • Received and stored food and supplies.
  • Maintained clean and orderly appearance throughout kitchen and dining area.
  • Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions.

Education

ADMINISTRATION - BUSINESS

MT. HOOD CC

HIGHSCHOOL DIPLOMA -

Skills

  • Works well with others
  • Quick Learner
  • Calm in all sorts of conditions
  • Docile/Welcoming
  • Knows adversity
  • Leadership Skills
  • Good with People
  • Cheerful, optimistic outlook on life
  • Understands how to diffuse escalating situation
  • Cultural Sensitivity
  • Physical Fitness
  • Hazardous items understanding
  • Security risk assessment
  • Behavioral observations
  • Passenger relations
  • Security station experience
  • Baggage inspections
  • Object identification
  • Threat Management
  • Crisis Response
  • Threat Assessment
  • Screening process management
  • De-Escalation Techniques
  • Incident Reporting
  • Stress Tolerance
  • Radio communication
  • X-ray machine operation
  • Team Development
  • Staff Training and Development
  • Social media and networks

References

  • Vestas, 503-380-1968, Family Friend
  • Active Army, 541-841-1673, Family Friend

Volunteer Experience

Past work for family and friends instilled a sense of community, integrity and doing good and hard work., Volunteered and helped a little kid's basketball team., ran own camp and clinic, head coach of 3v3 team for 8th graders, Volunteered for concessions for multiple sporting events across Clatsop County

Timeline

TSA Agent

TSA
12.2023 - Current

Basketball Camp Coach

Astoria High School
02.2023 - 03.2023

Cook

Takahashi
10.2022 - 11.2022

ADMINISTRATION - BUSINESS

MT. HOOD CC

HIGHSCHOOL DIPLOMA -

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Xavier Phanthongphay