XAVIER P. SEIGH
Lancaster,TX
Summary
Results-oriented professional with a proven track record of leading teams to achieve organizational strategic goals efficiently and effectively. Demonstrated leadership skills consistently make a positive impact in team lead positions at the store level. Enthusiastic leader with a natural talent for working with and leading elite cohesive teams, delivering exceptional service to boost competency and performance. Flexibility, reliability, and ability to function as both a team player and leader make me an invaluable asset. Excelled as a Customer Service Representative, providing top-notch support for customer satisfaction. Diligent Technical Support Specialist with a solid foundation in operational processes and equipment maintenance. Consistently contribute to optimizing workflow efficiency and ensuring safety compliance. Strong problem-solving abilities and technical proficiency enable effective addressing of operational challenges.
Overview
8
8
years of professional experience
Work History
Ecommerce Operations Technician
Army & Air Force Exchange Service (AAFES)
01.2021 - Current
- Researches and resolves complex customer, vendor, product and/or shipping issues related to the online shopping website
- Ensures back-end processes are completed to maintain customer satisfaction
- Conducted thorough root cause analyses for recurring issues, leading to long-term resolutions and minimized system disruptions.
- Collaborated on cross-departmental projects for improved operational performance and resource allocation.
- Integrated new technologies to better meet project needs.
- Evaluated emerging technologies for potential integration into existing operations, promoting process innovation and cost savings opportunities.
- Evaluated staff performance and provided coaching to address inefficiencies.
Food Service Worker
Army & Air Force Exchange Service (AAFES)
01.2019 - Current
- Team member providing firsthand assistance to a worldwide multi-channel retail organization of over43,000 employees in more than3,200 facilities consisting of retail stores, convenience stores & restaurants
- Provide integral contributions to ensure effective customer satisfaction regarding the usage of the Military Star Rewards credit card and various other Exchange retail benefits
- Food Service Representative, preparation and service of food and beverages in a fast-paced federal agency
- Food replenishment, sanitization, inventory and maintenance of required documentation
- Participates, along with supervisors/management staff, in the food facility
- Assists in insuring optimum stock availability by taking periodic stock counts, advising management staff of slow-moving, out-of-stock, defective, and damaged merchandise
- Resolves customer complaints and informs management of barriers to meeting the optimal customer experience while maintaining a passionate focus on delivering a personalized customer experience
- Actively communicate/promote the benefits of the in-store credit card to customers in order to drive sales growth and increase customer loyalty
Receiving Technician
Kohls
01.2018 - 01.2018
- Collaborate with procurement staff to list expected deliveries
- Receive shipments and sign paperwork upon receipt
- Unload packages from incoming trucks
- Inspect contents to ensure they are undamaged
- Verify packages according to order and invoices (quantity, quality, price etc.)
- Contact supplier or shipper if a mistake is identified
- Assume responsibility for returning
- Full-Time
Merchandising/ Customer Service Assistant Team Leader
Dollar Tree
01.2017 - 01.2018
- Performed in-store merchandising service activities such as merchandising projects, planogram maintenance, overhead organization, and display/signage maintenance designed to enhance the customer experience
- Executed merchandising strategies to ensure product was displayed correctly to drive sales and maximize inventory turns
- Worked independently and in teams to provide service to multiple departments in the stores
- Built and maintained strong relationships with store associates and provided superior customer service to both internal and external customers
- Read and interpret plan-o-gram to ensure set compliance
- Straighten, clean and merchandise product to ensure merchandise is presented in a visually appealing manner
- Build displays and maintain display material
- Organize product and perform focused pack-down on low stock and out-of-stock products
- Maintained, ordered, and installed material/signage
- Replaced damaged or missing price labels
- Partnered with store leadership to markdown all damaged or un-sellable merchandise
- Walked cross-merchandising locations and filled product as needed per direction of the Area Supervisor
- Maintained aisle cleanliness and shop-ability so that merchandise was accessible, and customers were able to move throughout the aisles easily
- Full-Time
Education
Bachelor of Science - Information Technology
Cedar Valley College
Lancaster, TXSkills
- Microsoft Office, Oracle, Mainframe, Adobe Creative Cloud, Macintosh
- Actively pursuing CompTIA A Certification
- Actively pursuing CompTIA Security Certification
- Actively pursuing CompTIA Network Certification
- Actively pursuing degree in Information Technology
- Familiar with entry level Python and JavaScript
- Familiar with Windows OS, Linux OS, and Mac OS
- Currently Enrolled in Appraisal Trainee Course of Texas
- Thoroughly versed in ASAP (Aafes Store Automation Program)\
- Experienced in making Ethernet Cords
Timeline
Ecommerce Operations Technician
Army & Air Force Exchange Service (AAFES)
01.2021 - Current
Food Service Worker
Army & Air Force Exchange Service (AAFES)
01.2019 - Current
Receiving Technician
Kohls
01.2018 - 01.2018
Merchandising/ Customer Service Assistant Team Leader
Dollar Tree
01.2017 - 01.2018
Bachelor of Science - Information Technology
Cedar Valley College
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