Xavier Puente
San Antonio
Summary
Knowledgeable and skilled industry professional with a strong management background. Passionate about improving operations, driving team success, and supporting long-term business goals. Experienced in data manipulation, statistical analysis, and data visualization, utilizing advanced analytical techniques to uncover trends and inform effective business strategies. Demonstrates a track record of employing critical thinking skills to solve complex problems and deliver meaningful insights.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Shelf Stocker
Walmart
03.2024 - Current
- Maintained a clean and organized store environment for optimal shopping experience.
- Answered customer questions and provided detailed product information.
- Helped customers locate desired items and transfer oversized items to vehicles.
- Unloaded arriving product stock and moved to store display areas.
- Checked and pulled defective or expired products from shelves.
- Improved product availability by efficiently stocking shelves and maintaining proper inventory levels.
Team Lead
Dominos Inc.
04.2019 - 12.2023
- Elevated team performance with expert training and mentoring of new associates
- Kept team on-task and promoted collaboration by smoothly handling both internal and external complaints
- Manage Store's inventory on a daily basis
- Scheduling
- Send out weekly paperwork
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
Technical Support Technician
Ibex Co.
08.2018 - 03.2019
- Implemented remote troubleshooting techniques to solve common software and hardware issues
- Educated customers on simple methods to solve common software and hardware issues
- Performed troubleshooting and diagnosis for issues related to software and peripheral equipment
- Improved user performance by training each in hardware and software use
- Oversaw daily performance of computer systems
- Provided exceptional technical support for software and hardware, resulting in reduced downtime for clients.
Technical Team Member
Office Depot
08.2017 - 06.2018
- Oversaw daily performance of computer systems
- Maintained detailed records of daily support activities and resolutions
- Set up equipment for employee use, ensuring proper installation of cables, operating systems, and appropriate software
- Diagnosed and resolved faults based on technical knowledge and use of pre-scripted repair trees
- Enhanced customer satisfaction with fast, knowledgeable service
- Boosted efficiency by keeping work areas clean, tidy, and free of debris
- Completed accurate work tasks by carefully reviewing every order
Assistant Manager
Gamestop Inc.
11.2010 - 10.2016
- Maximized employee performance with effective training and close mentoring
- Managed daily workloads by organizing effective schedules and delegating tasks
- Brought in well-qualified employees to fill important vacancies, targeting recruitment strategies to reach key candidates
- Met customer demands by tracking market changes and adapting strategies to match
- Optimized inventory for maximum inventory turnover
- Promoted products with successful sales based on effective planning, merchandising, and employee preparation
- Maintained operational performance by skillfully handling opening and closing tasks
- Increased revenue by collaborating with upper management to develop and implement business improvements
- Coordinated employee schedules to provide adequate staff coverage
- Supported senior managers by independently handling day-to-day requirements
Education
High School Diploma -
Dillard McCollum High School
500 W Formosa Blvd, San Antonio, Tx06-2011
Skills
- Business development
- Employee training
- Schedule coordination
- Code writing
- Technical consulting
- Level Design
- Troubleshooting
- Innovative Thinking
- Data analysis
- Python programming
- Data cleaning
Certification
- Intro to Data Science in Data Analyst
Languages
Spanish
Native or Bilingual
Timeline
Shelf Stocker
Walmart
03.2024 - Current
Team Lead
Dominos Inc.
04.2019 - 12.2023
Technical Support Technician
Ibex Co.
08.2018 - 03.2019
Technical Team Member
Office Depot
08.2017 - 06.2018
Assistant Manager
Gamestop Inc.
11.2010 - 10.2016
High School Diploma -
Dillard McCollum High School
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