Xavier Pugh
Egg Harbor
Summary
Experienced Front Desk Manager at the Nordic Lodge with a strong background in hospitality operations, guest services, and team leadership. Proven ability to create a welcoming environment while streamlining front desk procedures and resolving guest concerns efficiently. Skilled in training staff, managing reservations, and maintaining high standards of customer satisfaction. Committed to enhancing the guest experience through attentive service and operational excellence.
Overview
5
5
years of professional experience
Work History
Front Desk Manager
Nordic Lodge
Sister Bay
04.2020 - Current
- Monitored reservations to track incoming parties and special events.
- Managed guest check-in and check-out procedures, reservations and payments.
- Ensured the front desk area was clean and presentable at all times.
- Supervised a team of 3 front desk agents ensuring tasks were completed efficiently and effectively.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Directed front desk operations with focus on hotel reputation, staff productivity and operational efficiency.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Created and optimized employee schedules for shift coverage.
- Delegated work to staff, setting priorities and goals.
Education
High School Diploma -
James Madison High School
Norcross, GA05-2024
Skills
- Reservations management
- Payment processing
- Staff supervision
- Customer service
- Conflict resolution
- Team building
- Front desk operations
- Employee training
- Guest relations
- Hotel reservation systems
- Communication skills
- Attention to detail
Timeline
Front Desk Manager
Nordic Lodge
04.2020 - Current
High School Diploma -
James Madison High School
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