Xavier Pugh
Egg Harbor,WI
Summary
Young dedicated worker with five years of front desk experience at The Nordic Lodge, demonstrating strong problem-solving skills and a commitment to efficiency. Proven ability to adapt quickly to new challenges and learn necessary skills to enhance workplace productivity. Consistently punctual and focused on achieving daily goals to ensure a sense of accomplishment. Eager to transition into the trades and embrace new opportunities for growth.
Overview
5
5
years of professional experience
Work History
Independent Contractor
Self Employed
Sister Bay
05.2025 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Consulted with customers to assess needs and propose optimal solutions.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- General house/handyman work for a family in Sister bay, Wi
Front Desk Manager
The Nordic Lodge
Sister Bay
04.2020 - 05.2025
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Mentored and trained new hires, fostering a supportive work environment that facilitated professional growth.
- Responded to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Checked guests in out of hotel, made reservations, and processed payments.
- Collaborated with housekeeping and maintenance departments to ensure rooms were ready in a timely manner.
Education
James Madison Online High School
Norcross, GA05.2024
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Error correction
- Client consultation
- Time management
- Attention to detail
- Problem-solving
- Critical thinking
- Multitasking and organization
Timeline
Independent Contractor
Self Employed
05.2025 - Current
Front Desk Manager
The Nordic Lodge
04.2020 - 05.2025
James Madison Online High School