Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Xavier Pugh

Los Angeles

Summary

Dynamic hospitality professional with international experience holding a degree in Hospitality Management. I have successfully worked in various restaurant and hotel management roles. I am passionate about continuous growth within the industry. Eager to leverage my global perspective and extensive industry knowledge to contribute to the success of an organization and build a long-term career in the hospitality field.

Overview

5
5
years of professional experience

Work History

Assistant Food and Beverage Manager

Conrad Hilton
01.2025 - Current
  • Oversee daily operations of six F&B outlets, including a José Andrés fine dining restaurant, at a luxury property actively pursuing Forbes Five-Star recognition.
  • Manage 80–90 front-of-house team members, handling scheduling, payroll, training, and performance development.
  • Ensure high standards in guest service, food and beverage quality, and compliance with health, safety, and alcohol regulations.
  • Address guest concerns promptly, monitor service trends, and implement improvements to drive satisfaction and consistency.
  • Collaborate with leadership on budgeting, forecasting, inventory management, and outlet performance strategies.

BAR MANAGER

IHG Hotels & Resorts
06.2024 - 12.2024
  • Managed day-to-day operations of the bar, restaurant, and banquet while ensuring exceptional guest experiences and maintaining IHG standards of service.
  • Oversaw inventory, ordered supplies/products, and ensured cost control measures were in place to maximize profitability.
  • Maintained compliance with health and safety regulations, proper procedures and upheld cleanliness standards.
  • Supervised and trained a team of 9 bartenders and bar staff, emphasizing on a positive, efficient, and joint work environment.
  • Collaborated with restaurant management to create unique drink pairings for special events and seasonal menus, contributing to overall guest satisfaction.

ASSISTANT MANAGER

CECILE'S
01.2022 - 05.2024
  • Promoted from head server to Assistant Manager after just 6 months with the company.
  • Resolved customer complaints quickly and effectively while encouraging repeat business.
  • Flexibly stepped into various roles, including server, host, and kitchen support, to ensure smooth operations during high-demand periods.
  • Oversaw the execution of daily service, ensuring food quality, presentation, and timely delivery meet restaurant standards.
  • Assisted in implementing seasonal menu changes and upselling strategies by adding specialty cocktails, featured wines, and Chef's specials.

HOTEL MANAGEMENT INTERNSHIP

MAISON D'ANTHOUARD
01.2021 - 12.2021
  • Completed a 12-months international internship in a four-star hotel, shadowing the management team, all while completing my Bachelor's degree virtually.
  • Contributed to the success of a Michelin Guide-starred restaurant and hotel, delivering exceptional service, and supporting high standards of culinary excellence.
  • Gained exposure to all hotel departments, including Front Office/Housekeeping, Sales, and Food and Beverage.
  • Communicated effectively with faculty/staff and accepted critiques and suggestions for areas of improvement.

Education

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

Florida State University
12.2022

Skills

  • Restaurant operations
  • Trilingual
  • Hotel operations
  • Leadership and teamwork
  • Task prioritization
  • Scheduling
  • Inventory management
  • Purchasing

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Professional Working

Timeline

Assistant Food and Beverage Manager

Conrad Hilton
01.2025 - Current

BAR MANAGER

IHG Hotels & Resorts
06.2024 - 12.2024

ASSISTANT MANAGER

CECILE'S
01.2022 - 05.2024

HOTEL MANAGEMENT INTERNSHIP

MAISON D'ANTHOUARD
01.2021 - 12.2021

BACHELOR OF SCIENCE - HOSPITALITY MANAGEMENT

Florida State University

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