Xavier Quinn
New Rochelle,NY
Summary
Dynamic operations manager with extensive experience at The Gregorian Hotel, excelling in team leadership and process optimization. Proven track record in enhancing productivity and streamlining workflows. Skilled in payroll management and conflict resolution, driving high levels of customer satisfaction while maintaining operational excellence.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Substitute Paraprofessional
Department Of Education
New York, New York
01.2025 - Current
- Supported teachers in managing classroom activities and student behavior.
- Assisted students with special needs during learning exercises and daily tasks.
- Engaged students in interactive learning experiences to enhance participation.
- Evaluated individual student needs and assessed academic and social situations to address challenges and goals.
Senior Operations Manager
The Gregorian Hotel
New York, NY
12.2024 - Current
- Led development of short-term and long-term operational plans to enhance daily management.
- Identified and designed new processes to streamline workflows and boost productivity.
- Prepared staff schedules and assigned duties to optimize team efficiency.
- Executed administrative tasks, including shift scheduling and payroll processing.
- Negotiated vendor contracts to secure favorable terms for hotel supplies and services.
Ground Operations/Safety Ambassador
JetBlue
New York, NY
05.2024 - 12.2024
- Operate ground service equipment which includes motor vehicles, tugs, and elevated de-icing equipment.
- Tags, lifts, loads and unloads Customer bags (in excess of 100 lbs) from baggage compartment of aircraft and baggage system.
- Observed workers' job performance to ensure adherence to established safety guidelines.
- Assisted in developing strategies for improving employee morale through safe working conditions
Accounting Manager
Blue Sky Hospitality Solutions
Uniondale, NY
01.2023 - 05.2024
- Managed accounts receivable processes, including credit control and cash collection activities.
- Implemented best practices for streamlining bookkeeping processes and procedures.
- Monitored changes in legislation and compliance requirements affecting the organization's finances.
- Coordinated audits by external auditors; responded promptly to inquiries from auditors.
- Directed budgeting process, prepared forecasts, monitored expenses, and conducted variance analysis.
Operations Manager/Accountant
Park Central Hotel
New York, NY
12.2021 - 10.2023
- Supervise front desk, housekeeping, maintenance, food and beverage, and other departments.
- Ensure all operations are carried out in an appropriate, cost-effective manner.
- Monitor and manage hotel budgets and financial plans.
- Recruit, train, and supervise staff.
- Schedule and manage shifts.
- Conduct performance reviews and provide feedback.
- Ensure high levels of customer satisfaction by maintaining quality standards.
Hospitality Manager
Hampton Inn Downtown Brooklyn
Brooklyn, NY
05.2018 - 12.2021
- Resolved customer complaints, oversaw front desk operations, ensured proficient guest services and leadership to promote adequate customer service is provided.
- Verified that all revenue and expenses were claimed, prepared reports for the next day's work and reconciled accounts with a high level of detail.
- Generated operational/managerial reports and resolved room status and rate discrepancies.
Sales Associate
Nike
New York, NY
10.2016 - 10.2018
- Ensure high levels of customer satisfaction through excellent sales service.
- Assess customers needs and provide assistance and information on product features.
- Welcome customers to the store and answer their queries.
- Follow and achieve department's sales goals on a monthly, quarterly and yearly basis.
- "Go the extra mile" to drive sales.
- Maintain in-stock and presentable condition assigned areas.
Night Auditor
Condor Hotel
Brooklyn, NY
08.2016 - 05.2018
- Assisted guests with the check-in and check-out processes during overnight hours.
- Handled any late arrivals or early departures.
- Audited and reconcile daily financial transactions, including room charges, taxes, and other fees.
- Ensured accuracy in billing and resolved discrepancies.
- Prepared and distributed daily financial reports, including revenue summaries and occupancy reports.
- Balanced and reconciled the day's financial activities.
Stand Level Supervisor
Madison Square Garden
New York, NY
11.2014 - 12.2016
- Set goals for performance and deadlines in ways that comply with company's plans and vision and communicate them to subordinates.
- Organize workflow and ensure that employees understand their duties or delegated tasks.
- Monitor employee productivity and provide constructive feedback and coaching.
Education
A.A.S. - Business Management
CUNY Queensborough Community College
Bayside, NY06.2020
Skills
- Payroll
- Accounting
- Accounts payable
- Microsoft Word
- Balance sheet reconciliation
- Account Reconciliation
- Multitasking and organization
- Communication skills
- Leadership
- Word processing
- Team management
- Conflict resolution
- Supervising experience
- Clerical experience
- Time management
- Hospitality Management
Certification
- Fire & Life Safety Director
<Enter your own>
- Willing To Relocate: Anywhere
- Driving License: Yes
- Availability: Willing to relocate: Anywhere
References
References available upon request.
Timeline
Substitute Paraprofessional
Department Of Education
01.2025 - Current
Senior Operations Manager
The Gregorian Hotel
12.2024 - Current
Ground Operations/Safety Ambassador
JetBlue
05.2024 - 12.2024
Accounting Manager
Blue Sky Hospitality Solutions
01.2023 - 05.2024
Operations Manager/Accountant
Park Central Hotel
12.2021 - 10.2023
Hospitality Manager
Hampton Inn Downtown Brooklyn
05.2018 - 12.2021
Sales Associate
Nike
10.2016 - 10.2018
Night Auditor
Condor Hotel
08.2016 - 05.2018
Stand Level Supervisor
Madison Square Garden
11.2014 - 12.2016
A.A.S. - Business Management
CUNY Queensborough Community College
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