Xavier Rodriguez
Arlington
Summary
Detail-oriented E-Commerce Manager with 4 years of experience managing Amazon and eBay platforms, specializing in customer service, data entry, logistics coordination, and team leadership. Proficient in Microsoft Office and Excel with a strong focus on process optimization, product management, and operational efficiency. Adept at handling multiple responsibilities in fast-paced environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
E-Commerce Manager
National Drivetrain
01.2022 - 05.2024
- Managed daily operations on Amazon Seller Central and eBay Seller platforms.
- Oversaw product listings, pricing updates, and inventory control using Excel and worksheets.
- Coordinated shipping schedules with carriers to ensure timely delivery of customer orders.
- Tracked and managed inbound and outbound logistics, including warehouse communication.
- Resolved shipping issues and delivery discrepancies to maintain high customer satisfaction.
- Maintained accurate inventory levels and adjusted stock based on logistics reporting.
- Worked directly with warehouse teams and fulfillment centers to optimize packaging and dispatch.
- Handled customer service support related to order status, shipping, and returns.
- Processed and tracked online orders using XA and e-commerce tools.
- Collaborated with executives and email operators on logistics planning and escalations.
- Maintained organized documentation including Word files and Excel reports.
- Conducted data entry and order fulfillment with accuracy and speed.
Team Leader
Golden Chick
07.2021 - 01.2022
- Supervised daily shift operations and staff performance.
- Trained new employees and provided ongoing coaching to improve efficiency.
- Handled customer complaints, ensuring positive resolutions and satisfaction.
- Managed inventory levels and assisted in placing supplier orders.
- Maintained cleanliness and compliance with health and safety standards.
- Conducted end-of-shift reporting and cash balancing.
- Supported management in scheduling and workflow planning.
Team Member
Pizza Hut
01.2020 - 01.2021
- Delivered prompt and friendly customer service in-store and over the phone.
- Processed customer orders accurately and efficiently.
- Maintained store cleanliness and helped prepare food items.
- Assisted with opening/closing procedures including cash handling.
- Supported team members during high-volume periods.
- Resolved customer complaints and special requests professionally.
- Participated in team meetings and training sessions.
Education
Associate Degree - Computer Science
Tarrant County College
Arlington, TX12.2025
High School Diploma - Business
Sam Houston High School
Arlington, TX12.2023
Skills
- Salesforce
- Microsoft Excel
- Customer Service
- Data Entry
- Logistics
- Order Fulfillment
- Amazon & eBay Platforms
- Leadership
- Email Marketing
- SEO
- Product Management
- Microsoft Office
Certification
- RBT Certification
- Non-CDL Class C License
- Driver's License
Timeline
E-Commerce Manager
National Drivetrain
01.2022 - 05.2024
Team Leader
Golden Chick
07.2021 - 01.2022
Team Member
Pizza Hut
01.2020 - 01.2021
High School Diploma - Business
Sam Houston High School
Associate Degree - Computer Science
Tarrant County College
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