Xavier R. Wilcher
Austell,GA
Summary
Empathetic and detail-oriented professional with a proven track record in operational oversight, customer service, and stakeholder collaboration. Expertise in managing complex processes, ensuring compliance, and delivering exceptional support that drives organizational success. Demonstrated ability to guide teams in exceeding goals while fostering strong relationships with internal and external stakeholders. Committed to implementing process improvements that enhance efficiency and elevate customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Assistant Underwriter
State Farm
Dunwoody, GA
10.2023 - Current
- Provide tailored support to internal and external clients, ensuring accuracy and timeliness in underwriting operations.
- Collaborate with stakeholders to maintain compliance and resolve process inefficiencies.
- Monitor workflows to meet enterprise objectives and regulatory standards.
- Support reviews of underwriting and practices to ensure they meet company standards.
Assistant Center Manager
CSL Plasma
Smyrna, GA
03.2021 - 09.2023
- Directed operational activities with a focus on employee support, compliance, and process improvement.
- Maintained open communication channels with diverse stakeholders to meet service standards.
- Led team development initiatives, providing specific feedback and mentorship.
- Oversee inventory management and optimize processes for efficiency and customer satisfaction.
- Lead teams in the execution of special projects, enhancing service delivery and operational standards.
Center Supervisor
CSL Plasma
08.2019 - 03.2021
- Managed employee and customer interactions, prioritizing accuracy and empathy.
- Conducted training sessions to enhance team performance and customer engagement.
- Acted as liaison for escalated donor and employee relation issues, ensuring timely resolution and compliance with organizational standards.
- Assisted in the training and development of staff, fostering a culture of accountability and excellence.
Processing Technician
CSL Plasma
09.2017 - 08.2019
- Ensured the quality and proper storage of plasma units, adhering to regulatory standards.
- Monitored donor safety during procedures and maintained accurate records in the donor management system.
Quality Assurance Specialist
Crider Foods
Stillmore, GA
06.2016 - 01.2017
- Developed and implemented quality assurance policies to ensure product and safety compliance.
- Conducted inspections and audits, identifying workflow inefficiencies and driving corrective actions.
- Collaborated with cross-functional teams to resolve production issues and improve quality control processes.
Medical Billing Coordinator/Transport
Choice Care Ambulance Service
Soperton, GA
10.2014 - 05.2016
- Managed transportation schedules and coordinated with medical facilities to ensure timely service delivery.
- Documented quality assurance activities and ensured adherence to company policies and regulatory requirements.
Education
Associate of Science - Business Administration
Chattahoochee Technical College
Marietta, GA12-2025
Bachelor of Arts - Organizational Leadership
Valdosta State University
Valdosta, GA12-2027
High School Diploma - undefined
Treutlen High School
Soperton, GA05-2009
Skills
- Client relations management
- Process Improvement & Efficiency
- Stakeholder Collaboration
- Compliance & Risk Management
- Active Listening & Empathy
- Data-Driven Decision Making
- Team Development & Feedback
- Underwriting guidelines
- Relationship building
- Clerical assistance
- Policy renewal
Certification
- Technical Specialist
- Supply Chain Management Specialist
- Organizational Leadership Specialist
- Six Sigma Green Belt Certified
Timeline
Assistant Underwriter
State Farm
10.2023 - Current
Assistant Center Manager
CSL Plasma
03.2021 - 09.2023
Center Supervisor
CSL Plasma
08.2019 - 03.2021
Processing Technician
CSL Plasma
09.2017 - 08.2019
Quality Assurance Specialist
Crider Foods
06.2016 - 01.2017
Medical Billing Coordinator/Transport
Choice Care Ambulance Service
10.2014 - 05.2016
High School Diploma - undefined
Treutlen High School
Associate of Science - Business Administration
Chattahoochee Technical College
Bachelor of Arts - Organizational Leadership
Valdosta State University