Xavier Santiago
Summary
Detail-oriented professional with expertise in plumbing installation and effective communication. Known for resolving customer inquiries and providing high-quality service, prepared to enhance plumbing operations and foster team development.
Overview
3
3
years of post-secondary education
6
6
years of professional experience
Work History
Residential Plumber
Service Today
Seaford, Delaware
09.2023 - Current
- Installed and repaired various plumbing systems in residential properties, ensuring high-quality workmanship.
- Advised customers on best plumbing practices and preventive measures for system care.
- Documented service calls and repairs performed for customer records and company tracking.
- Communicated with customers regarding recommendations on repairs, replacements and upgrades of plumbing equipment.
- Kept up-to-date records of all incoming orders, returns, exchanges, warranties.
- Trained and mentored new sales representatives on best practices and techniques.
- Developed relationships with key decision makers in the construction industry.
Plumber
TA Austin Plumbing
Wilmington, Delaware
03.2023 - 08.2023
- Conducted emergency repairs to mitigate water damage and restore service promptly.
- Collaborated with team members to streamline plumbing installation processes.
- Assisted in the design and layout of plumbing systems for residential projects.
- Maintained accurate records of plumbing inspections, repairs, and installations.
Residential Plumber
Delaware Plumbing Professionals
Wilmington, Delaware
04.2021 - 02.2023
- Responded to customer inquiries and provided detailed explanations of plumbing services offered.
- Resolved customer complaints promptly and professionally.
- Educated customers on proper care and maintenance of their plumbing system components.
- Trained junior plumbers on installation techniques and safety protocols for residential plumbing.
- Processed sales transactions accurately using point-of-sale systems.
Plumbing Apprentice
Sobieski Inc.
Newark, Delaware
02.2020 - 03.2021
- Conducted routine maintenance on plumbing fixtures to prevent future issues and extend system longevity.
- Inspected plumbing systems for code compliance, ensuring adherence to local regulations.
Education
Journeyman - Plumbing
Delaware Apprenticeship Program
Wilmington, DE 08.2020 - 06.2023
St. George’s Technical High School
Middletown, DESkills
- Plumbing installation
- Performance tracking
- Troubleshooting techniques
- Sales techniques
- Customer relationship management
- Problem solving
- Sales training
- Effective communication
- Customer education
- Service documentation
- Emergency repairs
- Sales strategies
- Inventory tracking
- Sales transaction processing
- Closing deals
Timeline
Residential Plumber
Service Today
09.2023 - Current
Plumber
TA Austin Plumbing
03.2023 - 08.2023
Residential Plumber
Delaware Plumbing Professionals
04.2021 - 02.2023
Journeyman - Plumbing
Delaware Apprenticeship Program
08.2020 - 06.2023
Plumbing Apprentice
Sobieski Inc.
02.2020 - 03.2021
St. George’s Technical High School