Xavier Sarmiento
West Hempstead,NY
Summary
Dynamic and engaging professional with a strong background in customer service from my role at Banana Republic Factory. Skilled in student engagement and activity planning, I excel in building relationships and promoting positive experiences. Proven ability to handle cash transactions accurately while maintaining a welcoming atmosphere for customers.
Experienced with engaging and informing prospective students through campus tours and informational sessions. Utilizes strong organizational skills to manage events effectively. Track record of effective communication and relationship-building with diverse groups.
Overview
2
2
years of professional experience
Work History
St Johns Student Ambassador
St Johns
01.2025 - Current
- Answered questions from visitors and potential students about university life.
- Led campus tours for prospective students every semester.
- Collaborated with other departments to promote student engagement.
- Participated in university marketing campaigns by providing testimonials and sharing personal experiences through various forms of media, including social media, print materials, and videos.
- Developed in-depth knowledge of university resources and services and promoted to prospective students.
Sales Assocsiate
Bannana Republic Factory
08.2024 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Sales Associate
J Crew
08.2024 - Current
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
ASSISTANT REFEREE,
LONG ISLAND SOCCER REFEREE ASSOCIATION
01.2023 - Current
- Provided clarity on disputed plays through clear signals and concise explanations to the head referee when needed.
- Upheld sportsmanship and respect among players through enforcing rules consistently and fairly.
- Managed time efficiently during matches by keeping track of stoppages for added time calculations at the end of each half.
- Assisted head referee in making crucial decisions for fair gameplay and maintaining match integrity.
Education
BBA - Buisness Analyitcs
St. John's University
Jamaica, NY06-2028
High School Diploma -
West Hempstead Secondary School
West Hempstead, NY06-2024
Skills
- Customer service skills
- Public Speaking
- De-escalation techniques
- Teamwork and collaboration
- Activity planning
- Student engagement
- Student mentoring
Timeline
St Johns Student Ambassador
St Johns
01.2025 - Current
Sales Assocsiate
Bannana Republic Factory
08.2024 - Current
Sales Associate
J Crew
08.2024 - Current
ASSISTANT REFEREE,
LONG ISLAND SOCCER REFEREE ASSOCIATION
01.2023 - Current
BBA - Buisness Analyitcs
St. John's University
High School Diploma -
West Hempstead Secondary School
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