Xavier Scott

• Assisting management in training, motivating, and coaching team members, and serving as an effective

role model.

• Providing all guests (groups) with friendly, reliable, and efficient customer service.

• Verify and collect guest payments and identification, ensuring all procedures are followed to protect

sensitive guest information including identity and credit card information.

• Serving as Manager on Duty when General Manager and Director of Operations aren’t present.

• Resolving guest complaints, property discrepancies, and various issues that can occur while on

property.

• Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
• Oversaw night auditing of daily room occupancy and hotel revenue.
• Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
• Kept accounts in balance and ran daily reports to verify totals.

• Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
• Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
• Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
• Streamlined sales processes for improved efficiency and customer satisfaction.