Xavier Scott
Las Vegas,Nevada
Summary
Dynamic Shift Manager with a proven track record at McDonald's, enhancing drive-thru efficiency by 20% and elevating customer satisfaction scores. Skilled in training and mentoring teams, I excel in food safety and exceptional customer service, fostering a culture of accountability and teamwork to achieve operational excellence.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Las Vegas, NV
03.2024 - Current
- Led a team of 10–15 crew members per shift, ensuring smooth operations and consistent adherence to McDonald’s service and quality standards.
- Increased drive-thru efficiency by 20% by optimizing crew deployment, reducing wait times, and implementing real-time problem-solving strategies.
- Trained and mentored new hires, boosting team performance and reducing onboarding time by 30%, while promoting a culture of accountability and teamwork.
- Handled daily cash deposits and balanced registers, maintaining 100% accuracy over 12 months and adhering to company financial protocols.
- Resolved customer complaints swiftly and professionally, resulting in a 15% improvement in customer satisfaction scores during quarterly reviews.
Shift Manager
Taco Bell
11.2021 - 06.2025
- Monitoring performance during the shift, taking action to ensure the team is meeting Taco Bell standards, monitoring safety, security, and profitability.
- Cultivated professional working relationships with peers and supervisors.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Trained and mentored new employees to maximize team performance.
- Scheduled staff to establish adequate coverage during peak business hours.
- Conducted regular evaluations of employee performance, identifying areas for improvement and offering targeted guidance for skill development.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
Shift Manager
McDonald's
Las Vegas, NV
Education
High School Diploma -
Taft Senior High School
Ventura, CA06.2011
Skills
- Food Safety
- Internal Communication
- Inventory Management
- Daily Maintenance and Cleanliness
- Managing Crew
- Quality Food Production
- Exceptional Customer Service
- Safety and Security
- Scheduling
- Training
Software
E Restaurant
Certification
- ServSafe Food Handler Certification
- Food Handler Card
Accomplishments
- Reduced employee turnover by 25% by improving team morale and implementing a peer recognition program during shifts.
- Consistently achieved top 5% store ranking in regional mystery shopper scores for service speed and cleanliness.
- Played a key role in training three employees who were later promoted to crew trainer or shift leader roles.
- Assisted in increasing monthly sales by 12% through upselling strategies and improved team coordination during peak hours.
- Maintained perfect attendance for 18 consecutive months, setting a standard for reliability and commitment.
- Recognized as “Employee of the Month” three times for outstanding leadership and customer service.
- Implemented a shift checklist that reduced end-of-day closing errors by 40%.
References
References available upon request.
Timeline
Shift Manager
McDonald's
03.2024 - Current
Shift Manager
Taco Bell
11.2021 - 06.2025
Shift Manager
McDonald's
High School Diploma -
Taft Senior High School
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