Xavier Serrano
New York,NY
Summary
With over 10 years of experience as a qualified sound engineer, producer, and video and photo editor, They promise to bring a wealth of expertise to any job opportunity. Their passion for learning and meticulous attention to detail and quality makes Them an exceptional candidate. What sets them apart is their unwavering commitment to providing excellent customer service, regardless of the industry they are working in.
Overview
10
10
years of professional experience
Work History
Security Officer
Macys Department Store
11.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
Paralegal/Security/Secretary
Law Office of Chad Young
07.2022 - 08.2023
- Responsibilities include: Scheduling Clients for appointments - Requesting Medical Records/ HIPPA Forms - Maintaining organized data through Spreadsheets/Excel - Assisting clients with their application process - Providing clerical and research support services including document preparation and review; interviewing clients and witnesses; research, investigations, and fact checking; and trial preparation.
- Conferred with clients and other involved parties to gather and track case information.
- Assisted counsel in preparing answers, providing documentation, and information for discovery request.
Customer Service Representative
United Nearshore Operations
07.2021 - 03.2022
- Responsibilities include: Handling inbound calls for customers in the Parago Campaign for rebates - Working with the Prepaid Card system by reissuing new cards - Working with irate customers to make sure they leave with a helpful customer service experience - Communicated with customers through chat and email to provide services and find a solution to their rebates Worked in Data Entry section and sent work to employees overseas in 5 different locations all over the world - Created spreadsheets using Excel and evaluated the quality and the production of the employees.
Sales Associate
H&M
06.2018 - 02.2020
- Responsibilities Include: Attending to Guests needs and making sure they leave with a satisfied experience - Working the register system and online purchases - Making sure truck deliveries were unloaded and processed into the system
Line Cook
Kabbalah Centre
02.2015 - 05.2018
- Responsibilities include: Cooking and preparing meals for guests - Prepping and organizing ingredients - Maintaining a clean and organized kitchen
Education
Bachelor of Science (BS) - Criminal Justice
John Jay College of Criminal Justice
08.2020
Associate's degree - Criminal Justice
Borough of Manhattan Community College
10.2015
High school degree - Sports Medicine
New Utrecht High school
08.2013
Skills
- Server
- Microsoft PowerPoint
- Adobe Inc
- Receptionist Skills
- Virtual Assistance
- Microsoft Excel
- Phone Communication
- Administrative Support
- Computer Network
- Executive Support
- Microsoft Office
- Conversational Customer Service
- Virtual Assistant
- CCTV Monitoring
- Threat Management
- Identification verification
- Personnel screening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Software
Microsoft office
Google/Microsoft Spreadsheet
Adobe Acrobat
FL Studio/Logic
Microsoft Excel
Adobe Photoshop/ Premier pro
Timeline
Security Officer
Macys Department Store
11.2022 - Current
Paralegal/Security/Secretary
Law Office of Chad Young
07.2022 - 08.2023
Customer Service Representative
United Nearshore Operations
07.2021 - 03.2022
Sales Associate
H&M
06.2018 - 02.2020
Line Cook
Kabbalah Centre
02.2015 - 05.2018
Bachelor of Science (BS) - Criminal Justice
John Jay College of Criminal Justice
Associate's degree - Criminal Justice
Borough of Manhattan Community College
High school degree - Sports Medicine
New Utrecht High school
Similar Profiles
Lorena EnriquezLorena Enriquez
Sale Associate at Macys Department StoreSale Associate at Macys Department Store
Salimata SankaraSalimata Sankara
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Christina AlgerChristina Alger
Clinique Counter Manager at Macys Department StoreClinique Counter Manager at Macys Department Store
Rod DimaanoRod Dimaano
Sales Associate at Macys Department StoreSales Associate at Macys Department Store
Joyce JohnsonJoyce Johnson
Office Aide at The Alex House ProjectOffice Aide at The Alex House Project