Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Xavier Sewell

Sunrise,FL

Summary

Multi-talented Leader knowledgeable about sales, operations, and personnel management. Successful at stepping into diverse positions and making immediate positive contributions. Focused on optimizing operations and motivating employees while establishing market dominance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Regional Engineer

Comcast
05.2023 - Current
  • Work closely and collaboratively with XFINITY Communities sales team and related cross-functional teams (engineering, construction, network, product) to evaluate opportunities and recommend appropriate network architecture and products
  • Increased revenue by 20% implementing innovative marketing strategies and streamlining sales processes
  • Successfully managed over 100 multimillion-dollar projects, regularly exceeding customer expectations through on-time, within-budget delivery of high-quality services
  • Supported 25 accounted executives and positively impacted over 1 billion dollars in revenue
  • Provides timely, technical support and problem resolution for field service questions
  • Supports Sales team with product modifications and engineering expertise for custom projects

Technical Operations Leader

Comcast
05.2019 - 05.2023
  • Led cross-functional team to develop and launch new product line, contributing to significant growth in sales
  • Supervised the weekly activity of 22 employees, managed the plant finances, and created daily production schedules
  • Respond to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction
  • Monitored performance levels and team member activities, administered all company policies; and took appropriate action as necessary to support employee and customer

Lead Service Technician

Comcast
07.2007 - 06.2019
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
  • Resolved layer 1-4 service problems by clarifying customer complaints, determining the problem's cause, and selecting the best solution
  • Conducted regular staff meetings to discuss customer service issues and potential solutions

Education

MBA - Business Administration and Management

University of Phoenix
Tempe, AZ
10.2024

Bachelor - Technology Management

Broward college
DAVIE, FL
05.2023

Skills

Hard Skills:

  • Strategic planning
  • Contract negotiation
  • Contract management
  • Corporate Communications
  • Risk management
  • Operations Management
  • Project management

Soft Skills:

  • Agile Methodologies
  • Ekahau design
  • Strong research and strategic analysis skills
  • Organizational Development
  • Proficient project management skills
  • Diversity Marketing
  • In-depth knowledge of installation and troubleshooting
  • In-depth knowledge of various network tools and applications

Tools:

  • Tableau
  • SQL
  • Python

Certification

  • Project Management Associate- Broward College
  • Information Technology Support Specialist- Broward College
  • Business Specialist- Broward College
  • Information Technology Management- Broward College
  • Data Analytics- Broward College
  • PMI Citizen developer-Project Management Institute
  • Value stream management-Project Management Institute

Languages

English
Full Professional

Timeline

Regional Engineer

Comcast
05.2023 - Current

Technical Operations Leader

Comcast
05.2019 - 05.2023

Lead Service Technician

Comcast
07.2007 - 06.2019

Bachelor - Technology Management

Broward college

MBA - Business Administration and Management

University of Phoenix

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Xavier Sewell