XAVIER Shalumov

I have a strong background in customer service, operations management, and community support, with hands-on experience across retail, security, and social services. I managed store operations and staff in fast-paced retail environments, ensuring efficiency, compliance, and customer satisfaction. In public safety and shelter settings, I worked directly with vulnerable populations, applying crisis intervention, communication, and de-escalation skills to maintain safe, supportive environments. My career shows adaptability, leadership, and the ability to balance people-focused service with operational responsibilities.

I have a proven record of combining customer service, safety, and leadership skills across community support, retail management, and public service roles. At BRC, I supported individuals experiencing homelessness through crisis intervention and de-escalation, fostering a safer and more supportive environment. In management roles with 7-Eleven and Black Rock Motor Sports, I improved store efficiency, reduced losses, trained staff, and drove sales growth through strong leadership and operational oversight. As a NYC Parks Security Guard, I demonstrated my ability to manage crowds, enforce rules, and respond effectively to emergencies. My background highlights adaptability, professionalism, and a consistent ability to improve operations while supporting both teams and communities.

• CPR & First Aid Certification (American Red Cross or American Heart Association) – often required.
• Naloxone (Narcan) Training – highly valued in roles supporting vulnerable populations.
• Mental Health First Aid – shows crisis sensitivity and ability to de-escalate.
• De-escalation / Crisis Intervention Training (sometimes offered by employers, DHS, or nonprofits).
• NYC Fire Safety Certificate (F-80/F-02/F-89, etc.) – often required for shelters and city facilities.
• 8-Hour & 16-Hour Security Guard Training Certificates (NY State) – if you want to continue in security.