X'avier Sharriff
Atlanta,GA
Summary
Strategic and results-driven Operations Manager with a proven track record in driving profitability, controlling costs, and improving processes. Leads by example, building strong relationships and influencing frontline staff to achieve outstanding results. Excellent written and oral communication skills, delivering engaging, informative, and well-organized presentations. Expertise lies in delegating and managing projects and activities in time-sensitive environments. Accomplished Store Manager with consistent upward mobility, gaining in-depth experience in sales, personnel management, accounting, and inventory management. Dedicated to maintaining complete knowledge of company products and services to provide optimized customer service.
Overview
29
29
years of professional experience
Work History
Assistant Store Manager
Kroger
02.2020 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Multi-Unit Operation Manager
Honey Baked Ham
09.2019 - 02.2020
- Controlled labor costs by streamlining workflows based on expected demands
- Met customer demands by tracking market changes and adapting strategies to match
- Maximized employee performance with effective training and close mentoring
- Collaborated positively with peers and other staff members to maintain friendly, supportive and cooperative work atmosphere
- Responded promptly to customer, vendor and staff questions and quickly resolved issues, cultivating strong, long-term relationships
General Manager
The Crab Spot
12.2012 - 12.2019
- Exceeded with 27% of monthly revenue and beverage/food ordering (15%) in the same month
- Maintained and developed excellent repeat customer base (68 to 74% of total monthly revenues
- Restructured image of restaurant to turn around a downturn with 6 months of start of employment
- Worked with executive chef to devise new menu and revamped marketing strategy, triggering 55% sales growth
- Spearhead a mandatory customer service training program for all customer-facing employees with a 85% success rate
- Boosted guest satisfaction scores from 89% to 95% within 6-8 months of program launch
- Reduced food costs 12% after identifying and eliminating inventory issues such as excess ordering, poor storage and inefficient waste management
Banquet And Event Coordinator
Villa Christina
05.2003 - 12.2012
- Delivered exceptional customer service to bolster strong relationships and build positive experiences
- Maintained records of event aspects, including financial details
- Handled administrative details for events, responding to inquiries and distributing promotional materials
- Maintained strict budgets with effective expense controls and thorough planning
- Secured facility spaces with favorable contract negotiations with hotels and convention centers
District Project Manager
AT&T Corporate Offices
05.1995 - 05.2003
- Mediated a immediate 24 manager team involving -maintaining over 80% customer service matrixes utilizing fraud prevention, retention, and activations
- Orchestrated in coaching, training, and development of managers
- Monitored managers performance matrixes and reviews according to ATT variety of metrics analysis and providing feedback
- Rehabilitated top-tier products and services to oversee employees to meet performance and customer service objectives within a 82% success rate throughout team development
- Established project roadmaps covering objectives, schedules and budget
- Directed and facilitated improvement strategies with collaborative team leads to discuss and maintain market information and strategies
Education
Masters - Industrial/Organizational Psychology
Life University
Marietta, GA06.2017
Bachelors - Business/Public Relation
Life University
Marietta, GA06.2016
Skills
- Facilities Management
- Managing Records
- Occupancy Management
- Property Valuation
- Recordkeeping
- Business administration
- Tenant relations
- Property marketing
- Inventory Control
- Retail Operations
- Customer Relations
- Store Organization
- Time Management
- Team Building and Leadership
Timeline
Assistant Store Manager
Kroger
02.2020 - Current
Multi-Unit Operation Manager
Honey Baked Ham
09.2019 - 02.2020
General Manager
The Crab Spot
12.2012 - 12.2019
Banquet And Event Coordinator
Villa Christina
05.2003 - 12.2012
District Project Manager
AT&T Corporate Offices
05.1995 - 05.2003
Masters - Industrial/Organizational Psychology
Life University
Bachelors - Business/Public Relation
Life University
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