Xavier Sims
Fort Worth
Summary
Dedicated and motivated professional with over three years of management experience in valet operations. Strong leadership, communication, and time management skills. Holds a Level 2 Security License, a Commercial Driver’s License (CDL), and CPR certification. Passionate about excelling in any business environment and committed to delivering top-tier service and operational efficiency.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Valet Lead
Platinum Parking
08.2024 - Current
- Kept designated areas such as work sites and guest service stations tidy.
- Built positive customer rapport for courteous, friendly and professional service.
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Enhanced customer satisfaction by efficiently parking and retrieving vehicles in a timely manner.
- Delivered guest vehicles smoothly and met diverse needs of valet customers.
- Located and retrieved vehicles quickly to minimize customer wait times.
- Provided punctual, polite valet services to uphold professional standards.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Valet Management
Omni Hotels & Resorts
03.2024 - 08.2025
- Proactively addressed potential issues with staffing or equipment before they impacted service quality or customer satisfaction.
- Trained new team members in proper valet procedures, ensuring consistent high-quality service.
- Improved customer satisfaction by streamlining valet services and implementing effective communication strategies.
- Enforced safety protocols among staff members to minimize accidents and damages to customer vehicles.
- Ensured timely vehicle retrieval through effective management of traffic flow within the parking area.
- Maximized revenue through upselling additional services such as car washing or detailing when appropriate.
- Maintained a clean and organized parking area to ensure quick and easy access to vehicles.
- Reduced wait times for customers by implementing efficient vehicle retrieval systems.
- Collaborated with other managers on-site to ensure seamless integration between valet services and venue operations.
- Developed strong relationships with clients by providing courteous and professional service at all times.
- Enhanced overall guest experience by greeting guests warmly upon arrival, assisting with luggage, and providing local information as needed.
ASM
Red Bull
11.2023 - 03.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Strengthened communication skills through regular interactions with others.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Security
Backyard Grill and Bar
11.2022 - 10.2024
- Reported security and service incidents to management.
- Optimized system security and performance with proactive changes.
- Enhanced property security with implementation of advanced alarm systems.
- Enhanced security measures, ensuring safe environment for guests and staff.
- Monitored areas for security issues and safety hazards.
- Examined doors, windows and gates to verify security.
Lead Valet
PMC
06.2021 - 10.2022
- Conducted regular inspections of the parking area, identifying potential hazards or maintenance needs.
- Managed a team of valets, ensuring adherence to company policies and safety procedures.
- Coordinated with security personnel to maintain a safe environment for both customers and employees.
- Implemented a reservation system to manage high-demand periods, maximizing customer convenience.
- Reduced damage claims by maintaining a clean driving record and following proper parking techniques.
- Improved overall efficiency through continuous evaluation of processes and implementation of changes when necessary.
- Maintained accurate records of parked vehicles, resulting in quick and error-free retrievals.
- Demonstrated exceptional multitasking abilities while managing multiple responsibilities during busy shifts.
- Ensured smooth workflow during peak hours by assigning tasks strategically among team members.
- Provided exemplary customer service, leading to repeat business and positive reviews from clients.
- Assisted with minor vehicle issues, such as flat tires or dead batteries, ensuring prompt resolution for guests.
- Collaborated with hotel staff to ensure seamless integration of valet services for guests.
Ramp Manager
Flagship Facility Services Inc.
08.2020 - 06.2021
- Established a positive work environment that promoted teamwork, accountability, and continuous improvement among employees in the ramp area.
- Spearheaded initiatives focused on environmental sustainability within ramp operations reducing fuel consumption carbon emissions waste production.
- Collaborated with airline representatives to address customer concerns promptly, ensuring satisfaction and repeat business from clients.
- Minimized incidents on the ramp area by enforcing strict adherence to safety regulations and guidelines among all staff members.
- Reduced turnaround time for aircraft by coordinating effectively with ground service teams and flight crews.
- Streamlined operational workflow in the ramp area, resulting in increased productivity and reduced delays for passengers.
- Developed a strong team of ramp agents through comprehensive training programs and performance evaluations.
- Optimized equipment utilization by scheduling maintenance checks, ensuring availability during peak times, and minimizing downtime.
Barista
Smoothie King
09.2019 - 04.2020
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
History
Tarrant County College
Fort Worth, TXHigh -
Burleson High School
Burleson, TX06.2018
Skills
- Customer service and support
- Customer communication
- Efficient work ethic
- Patience and composure
- Strong communication skills
- Problem-solving
- Reliability and punctuality
- Professional appearance
- Valid Driver's license
- Attention to detail
- Multitasking and organization
- Physical fitness
- Team player mentality
- Time management
- Quick decision making
- Multitasking proficiency
- Ability to follow directions
- Safety compliance
- Customer service
- Parking expertise
- Vehicle parking and retrieval
- Customer service excellence
- Teamwork
- Teamwork and collaboration
- Reliability
- Decision-making
Certification
CDL license,
Level 2 Security License
Timeline
Valet Lead
Platinum Parking
08.2024 - Current
Valet Management
Omni Hotels & Resorts
03.2024 - 08.2025
ASM
Red Bull
11.2023 - 03.2025
Security
Backyard Grill and Bar
11.2022 - 10.2024
Lead Valet
PMC
06.2021 - 10.2022
Ramp Manager
Flagship Facility Services Inc.
08.2020 - 06.2021
Barista
Smoothie King
09.2019 - 04.2020
History
Tarrant County College
High -
Burleson High School
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