Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
7
7
years of professional experience
Work History
Department Manager
Hyvee
11.2024 - Current
Implemented inventory management systems to streamline supply chain operations and reduce costs.
Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
Increased customer satisfaction with proactive issue resolution strategies.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Identified and communicated customer needs to supply chain capacity and quality teams.
Collaborated with cross-functional teams to drive strategic initiatives aligned with corporate objectives.
Facilitated open communication among team members, fostering a collaborative work environment that supported company sales goals.
Analyzed market trends and competitor strategies to inform business decisions and enhance departmental performance.
Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Established clear performance expectations for staff members which led to increased accountability.
Fostered relationships with vendors to negotiate favorable terms and maintain supply chain efficiency.
Collaborated with store management to optimize overall store performance and meet company goals.
Led a team of employees, providing ongoing training and development for optimal performance.
Managed grocery department operations, ensuring a clean and organized store environment.
Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
Trained and mentored new team members on best practices for customer engagement and issue resolution.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Low Voltage Technician
Independent Contractor-Various projects
07.2022 - 11.2024
Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
Adhered strictly to safety regulations when working around hazardous materials.
Monitored performance of installed systems in order to ensure optimal operation.
Configured network switches, routers and wireless access points.
Installed conduit piping, junction boxes and other related components for data cabling installations.
Conducted site surveys to determine customer requirements.
Maintained accurate records of all maintenance activities performed at each job site.
Calibrated instruments used in testing low voltage systems.
Assisted in training junior technicians on proper methods for installing low voltage equipment.
Performed termination of cables including Cat5E and Cat6 cables for various systems.
Completed daily reports on tasks performed during service visits.
Provided technical support to customers regarding their low voltage systems.
Inspected equipment for signs of wear or damage before performing maintenance services.
Resolved complex technical issues with minimal supervision from senior technicians.
Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
Assessed project blueprints and drawings to assess project scope and required materials.
Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
Kept detailed inventory records of parts and materials and took note of potential shortages or problems.
Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
Leveraged outstanding communication, interpersonal and people skills to work well with clients.
Shop Manager
Whiskey Beard Barbershop and Cigar Lounge
07.2021 - 07.2022
Conducted regular stock takes to ensure accurate inventory records.
Organized special events such as product launches, promotions or discounts.
Developed and implemented procedures for the efficient operation of the shop.
Maintained high standards of customer service throughout the store.
Created promotional campaigns to drive footfall into the store.
Managed daily operations including opening and closing procedures, cash handling and banking activities.
Resolved customer complaints promptly and professionally.
Tracked stock levels on a regular basis to avoid out-of-stock situations.
Scheduled staff shifts according to business needs.
Responded to customer inquiries in a timely manner.
Ensured compliance with all relevant health, safety and security regulations.
Ensured compliance with local health codes by conducting regular inspections of the premises.
Facilitated prompt resolution of customer problems and complaints.
Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
Resolved customer complaints with professionalism, preserving the shop's reputation.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Answered incoming questions via phone and email discussing advertised pricing and inventory.
Sign up clients for lounge memberships
Bartender and overseer for sales of cigars
Preformed opening and closing duties
Managed all social media accounts
Server
Hamburger Mary's
12.2018 - 07.2021
Cleaned dining room chairs, tables, floors and other surfaces regularly.
Stocked shelves with supplies such as utensils, cups, glasses.
Ensured all dishes were prepared according to recipe standards.
Followed all safety and sanitation regulations when handling food or drinks.
Greeted guests and answered questions about menu items.
Performed cashier duties such as taking payments, counting change, and issuing receipts.
Reconciled cash drawers at the end of shifts to verify sales totals.
Brought food and beverages to tables in a timely manner.
Delivered accurate checks at the end of each meal period.
Assisted with setting up the dining area before shift began.
Provided excellent customer service by anticipating guest needs and responding promptly to requests.
Provided excellent customer service to ensure repeat customers.
Replenished condiments, silverware, napkins. as needed during meal services.
Checked with customers to ensure that they were enjoying their meals.
Suggested additional items to customers based on their preferences and needs.
Answered phone calls for reservations or takeout orders in a professional manner.
Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
Cleared away dirty dishes from tables after each course was finished.
Informed customers of daily specials in an engaging manner.
Stocked server areas with supplies before, during and after shifts.
Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
Completed opening and closing checklists to ensure smooth restaurant operations.
Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
Communicated with kitchen staff to stay updated on item availability and customer wait times.
Informed customers about specials, upselling additional food and drink items.
Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Calculated charges, issued table checks, and collected payments from customers.
Prepared salads, appetizers, and garnishes to assist kitchen staff.
Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
Relayed orders to service bar and kitchen via point-of-sale register system.
Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
Trained new employees to perform duties.
Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
Explained menu items, describing ingredients and cooking methods upon request.