Summary
Overview
Work History
Education
Skills
Timeline
Generic

Xavier Skaggs

Des Moines

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

7
7
years of professional experience

Work History

Department Manager

Hyvee
11.2024 - Current
  • Implemented inventory management systems to streamline supply chain operations and reduce costs.
  • Developed strong relationships with suppliers, securing better deals and ensuring timely deliveries.
  • Advised upper management on key decisions based on thorough analysis of sales trends, market conditions, and competitor activities.
  • Increased customer satisfaction with proactive issue resolution strategies.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Collaborated with cross-functional teams to drive strategic initiatives aligned with corporate objectives.
  • Facilitated open communication among team members, fostering a collaborative work environment that supported company sales goals.
  • Analyzed market trends and competitor strategies to inform business decisions and enhance departmental performance.
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Fostered relationships with vendors to negotiate favorable terms and maintain supply chain efficiency.
  • Collaborated with store management to optimize overall store performance and meet company goals.
  • Led a team of employees, providing ongoing training and development for optimal performance.
  • Managed grocery department operations, ensuring a clean and organized store environment.
  • Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Resolved customer inquiries efficiently through multiple communication channels, enhancing overall satisfaction.
  • Trained and mentored new team members on best practices for customer engagement and issue resolution.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Provided coaching and mentoring to new hires, contributing to their successful integration into the team.

Low Voltage Technician

Independent Contractor-Various projects
07.2022 - 11.2024
  • Installed, tested and maintained low voltage systems such as fire alarms, CCTV, access control and audio and visual equipment.
  • Adhered strictly to safety regulations when working around hazardous materials.
  • Monitored performance of installed systems in order to ensure optimal operation.
  • Configured network switches, routers and wireless access points.
  • Installed conduit piping, junction boxes and other related components for data cabling installations.
  • Conducted site surveys to determine customer requirements.
  • Maintained accurate records of all maintenance activities performed at each job site.
  • Calibrated instruments used in testing low voltage systems.
  • Assisted in training junior technicians on proper methods for installing low voltage equipment.
  • Performed termination of cables including Cat5E and Cat6 cables for various systems.
  • Completed daily reports on tasks performed during service visits.
  • Provided technical support to customers regarding their low voltage systems.
  • Inspected equipment for signs of wear or damage before performing maintenance services.
  • Resolved complex technical issues with minimal supervision from senior technicians.
  • Collaborated with other tradespeople on multi-disciplinary projects involving low voltage systems.
  • Assessed project blueprints and drawings to assess project scope and required materials.
  • Provided exceptional oversight and supervision to new hires and showed each how to properly install low voltage wiring systems.
  • Kept detailed inventory records of parts and materials and took note of potential shortages or problems.
  • Performed diagnostics and testing to locate root causes and resolve issues for optimal performance.
  • Read and interpreted technical manuals, drawings and schematics to make accurate repair decisions.
  • Leveraged outstanding communication, interpersonal and people skills to work well with clients.

Shop Manager

Whiskey Beard Barbershop and Cigar Lounge
07.2021 - 07.2022
  • Conducted regular stock takes to ensure accurate inventory records.
  • Organized special events such as product launches, promotions or discounts.
  • Developed and implemented procedures for the efficient operation of the shop.
  • Maintained high standards of customer service throughout the store.
  • Created promotional campaigns to drive footfall into the store.
  • Managed daily operations including opening and closing procedures, cash handling and banking activities.
  • Resolved customer complaints promptly and professionally.
  • Tracked stock levels on a regular basis to avoid out-of-stock situations.
  • Scheduled staff shifts according to business needs.
  • Responded to customer inquiries in a timely manner.
  • Ensured compliance with all relevant health, safety and security regulations.
  • Ensured compliance with local health codes by conducting regular inspections of the premises.
  • Facilitated prompt resolution of customer problems and complaints.
  • Maximized merchandising efforts by using displays, controlling signage and properly arranging sales floor and products.
  • Resolved customer complaints with professionalism, preserving the shop's reputation.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Answered incoming questions via phone and email discussing advertised pricing and inventory.
  • Sign up clients for lounge memberships
  • Bartender and overseer for sales of cigars
  • Preformed opening and closing duties
  • Managed all social media accounts

Server

Hamburger Mary's
12.2018 - 07.2021
  • Cleaned dining room chairs, tables, floors and other surfaces regularly.
  • Stocked shelves with supplies such as utensils, cups, glasses.
  • Ensured all dishes were prepared according to recipe standards.
  • Followed all safety and sanitation regulations when handling food or drinks.
  • Greeted guests and answered questions about menu items.
  • Performed cashier duties such as taking payments, counting change, and issuing receipts.
  • Reconciled cash drawers at the end of shifts to verify sales totals.
  • Brought food and beverages to tables in a timely manner.
  • Delivered accurate checks at the end of each meal period.
  • Assisted with setting up the dining area before shift began.
  • Provided excellent customer service by anticipating guest needs and responding promptly to requests.
  • Provided excellent customer service to ensure repeat customers.
  • Replenished condiments, silverware, napkins. as needed during meal services.
  • Checked with customers to ensure that they were enjoying their meals.
  • Suggested additional items to customers based on their preferences and needs.
  • Answered phone calls for reservations or takeout orders in a professional manner.
  • Maintained cleanliness of work areas throughout shift by wiping counters and cleaning spills promptly.
  • Cleared away dirty dishes from tables after each course was finished.
  • Informed customers of daily specials in an engaging manner.
  • Stocked server areas with supplies before, during and after shifts.
  • Helped customers select menu items by suggesting courses, explaining specials and answering food preparation questions.
  • Delivered food from kitchen, fulfilling additional requests to maximize guest satisfaction.
  • Completed opening and closing checklists to ensure smooth restaurant operations.
  • Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
  • Checked identification to verify minimum age requirements for consumption of alcoholic beverages.
  • Communicated with kitchen staff to stay updated on item availability and customer wait times.
  • Informed customers about specials, upselling additional food and drink items.
  • Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
  • Calculated charges, issued table checks, and collected payments from customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Trained new employees to perform duties.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Explained menu items, describing ingredients and cooking methods upon request.

Education

GED -

Iowa Central Community College
Fort Dodge, IA
05-2014

Skills

  • Quality Assurance
  • Effective customer communication
  • Troubleshooting Techniques
  • Safety Compliance
  • Customer service
  • Staff management
  • Team leadership
  • Problem-solving
  • Training and mentoring
  • Task delegation
  • Customer engagement
  • Retail management
  • Order processing
  • Vendor relationship management
  • Verbal and written communication
  • Department leadership

Timeline

Department Manager

Hyvee
11.2024 - Current

Low Voltage Technician

Independent Contractor-Various projects
07.2022 - 11.2024

Shop Manager

Whiskey Beard Barbershop and Cigar Lounge
07.2021 - 07.2022

Server

Hamburger Mary's
12.2018 - 07.2021

GED -

Iowa Central Community College

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