Dynamic Assistant Manager with Chipotle experience, excelling in customer service and team leadership. Enhanced operational efficiency and boosted sales through strategic initiatives. Skilled in problem-solving and staff development, fostering a collaborative work environment. Improved cash handling accuracy by 20%, ensuring financial integrity. Committed to driving business growth and maintaining high customer satisfaction.
Hi, I’m
Xavier Sumter
Rex,GA
Summary
Overview
3
years of professional experience
Work History
Chipotle
Assistant Manager
09.2022 - 07.2025
Job overview
- Assisted in developing operational procedures for team efficiency
- Supported daily management tasks to ensure smooth workflow
- Collaborated with team members to enhance service delivery
- Maintained inventory records and assisted with stock management
- Engaged with customers to address inquiries and provide assistance
- Contributed to staff training initiatives for improved performance
- Assisted in scheduling staff shifts to optimize coverage
- Implemented feedback mechanisms to improve customer satisfaction
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Increased sales through effective merchandising strategies and targeted promotions.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Perry Career Academy Jonesboro
05.2022
University Overview
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Task delegation
- Goal setting
- Staff management
- Conflict resolution
- Team building
Timeline
Assistant Manager
Chipotle
09.2022 - 07.2025
Perry Career Academy
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