Summary
Overview
Work History
Skills
Websites
Timeline
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XAVIER TAYLOR

Ft. Washington,MD

Summary

I'm a results driven individual with 8+ years in hospitality, customer service and technology. Looking to work with an organization that will allow me to apply my background, my interest in people and strong customer-service skills that will give me a chance to establish myself in the industry. Skilled in troubleshooting, problem solving, and communication.

Overview

8
8
years of professional experience

Work History

Game Technician

Beat The Bomb
01.2023 - Current
  • Tech Support: Oversee the maintenance and troubleshooting of various technical systems, including check-in computers, waiver tablets, POS systems, video and audio systems, lighting, Mission game rooms, Game Bays, Bomb Rooms, server room, and overall network operations
  • Customer Experience: Support the guest experience by managing and addressing technical issues that arise, ensuring a smooth and immersive experience for our guests
  • Maintenance: Conduct daily maintenance tasks, including cleaning computers, checking cable connections, and testing games
  • Software and Inventory Management: Assist the HQ Tech team in keeping software up-to-date, debugging application issues, and testing game and software features
  • Reporting and Facilities: Monitor and address tech issues identified in End-of-Day reports

Lead Ax Throwing Instructor

Kick Axe Throwing
08.2021 - Current
  • Captivate guests by providing an enthusiastic experience while overseeing the matches and games between guests and keep score
  • Fully and safety teach experiences to all guests and demonstrate proper equipment handling and care to ensure user safety.
  • Quality control of facilities, ranges, and equipment

Home Theater Technician

Best Buy/Geek Squad
02.2019 - 08.2023
  • Executed diverse fulfillment duties in client residences, focusing on Home Theater technology delivery, installation, and networking.
  • Communicated diagnostic findings to clients, offering recommendations for device protection and security.
  • Managed inventory and maintained Geekmobile to ensure operational efficiency.
  • Facilitated training and provided feedback to store teams while assisting with stock repairs.
  • Supported Geek Squad initiatives aimed at safeguarding devices globally.

Field Engineer

Unisys
Washington, D.C
06.2017 - 08.2018
  • Diagnosed hardware issues to ensure system functionality and resolved complex technical problems.
  • Executed repairs or replacements on Dell laptops, desktops, and All-In-Ones following standard procedures.
  • Delivered accurate and timely technical support to Dell customers in Washington, D.C., and Maryland.
  • Advised clients on solutions both verbally and in written format.
  • Managed three to eight daily work requests of varying complexity on-site. Documented service activities in daily reports, noting issues, solutions, or recommendations.
  • Utilized databases and the Dell Chat Line for IT issue analysis and resolution.
  • Updated software and modified window settings as necessary.
  • Ordered parts via Dell Tech Tool App, tracking delivery status for timely completion.

Skills

  • Microsoft Word
  • Customer service
  • Troubleshooting
  • Technical support
  • Communication skills
  • Hardware maintenance

Timeline

Game Technician

Beat The Bomb
01.2023 - Current

Lead Ax Throwing Instructor

Kick Axe Throwing
08.2021 - Current

Home Theater Technician

Best Buy/Geek Squad
02.2019 - 08.2023

Field Engineer

Unisys
06.2017 - 08.2018

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XAVIER TAYLOR